Automotive Service Advisor

4 weeks ago


Wichita, Kansas, United States Affinity Automotive Services Inc Full time
Job Title: Automotive Service Advisor

We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and technicians, and contributing to the overall success of our business.

Responsibilities:
  • Provide exceptional customer service, ensuring a positive experience for all customers.
  • Communicate effectively with customers, technicians, and other team members to ensure accurate and timely resolution of customer concerns.
  • Document customer interactions and vehicle issues accurately and efficiently.
  • Collaborate with technicians to ensure a clear understanding of customer concerns and vehicle conditions.
  • Provide accurate estimates of repair costs and timelines, ensuring transparency and trust with customers.
  • Schedule and coordinate service appointments efficiently, ensuring minimal wait times and maximum customer satisfaction.
Requirements:
  • Previous experience in automotive customer service or a related field.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
  • Knowledge of automotive systems and repairs, with a willingness to learn and grow with our team.
  • Ability to multitask and prioritize in a fast-paced environment, ensuring efficient and effective service delivery.
  • Excellent problem-solving skills, with the ability to think critically and creatively.
  • High school diploma or equivalent required; valid state-issued driver's license and clean driving record preferred.
Benefits:
  • Competitive salary with performance-based incentives.
  • Health and dental insurance coverage with company contribution.
  • Professional development opportunities, including training and certification programs.
  • Positive and collaborative work environment, with a focus on teamwork and mutual respect.

At Affinity Automotive Services Inc, we value our team members and offer a range of benefits and perks to support their growth and well-being. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.



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