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Member Services Advocate

1 month ago

Tallahassee, Florida, United States State of Florida Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Services Advocate to join our team at the Florida Department of Management Services. As a key member of our Division of Retirement, you will play a critical role in providing exceptional service to our customers, ensuring their retirement benefits are accurately processed and delivered.

Key Responsibilities:

  • Provide timely and accurate information to customers regarding their retirement benefits
  • Assist customers with complex issues related to retirement benefits, including estimating benefits and accessing features of the FRS website
  • Research and resolve customer inquiries in a professional and courteous manner
  • Collaborate with internal stakeholders to ensure seamless communication and resolution of customer issues

Requirements:

  • One year of professional experience in insurance, retirement, or social security administration, call center, customer service, or a related field
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse customer groups
  • Ability to work independently and as part of a team, with a focus on delivering exceptional customer service

What We Offer:

  • A competitive salary and comprehensive benefits package
  • Ongoing professional development opportunities and resources to support your career growth
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to the Florida Department of Management Services. We look forward to hearing from you