Customer Service Associate

2 weeks ago


Golden Gate, Illinois, United States Planet Fitness Full time
About the Opportunity

We're seeking a Judgement Free Experience Coordinator to join our team at Planet Fitness. As a key member of our front desk staff, you will play a vital role in delivering an exceptional customer experience to our members, guests, and fellow team members.

Key Responsibilities:
  • Create a welcoming and inclusive environment in our Judgement Free Zone, promoting a positive and supportive atmosphere for all members and guests.
  • Assist with membership-related functions such as sign-ups, updates, and cancellations, maintaining accurate records and resolving issues efficiently.
  • Develop and maintain strong relationships with our members, understanding their needs and preferences to deliver personalized experiences.
  • Collaborate with our marketing team to develop promotional materials and campaigns that showcase our Judgement Free Zone and promote membership sales.
  • Participate in ongoing training and development programs to enhance your knowledge and skills in customer service, membership management, and sales techniques.
About You

We're seeking individuals who are passionate about delivering exceptional customer service and creating a welcoming atmosphere. If you possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment, we'd love to hear from you.

Salary Range

$42,000 - $52,000 per year, depending on location and experience.



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