Medical Support Specialist

4 days ago


Orlando, Florida, United States COPILOT Full time
Job Overview

We are seeking a Medical Support Specialist to join our team at COPILOT, a growing third-party hub services company. As a liaison between medical providers and health insurance companies, you will play a crucial role in facilitating patient treatment.

About the Role

The successful candidate will assist in authorizing prescriptions, conducting benefits investigations, and communicating with medical doctors' offices (MDOs). They will also handle inbound calls, answer inquiries, and provide support to MDOs, field access managers, and sales representatives.

Key Responsibilities:
  • Facilitate the completion of authorizations for prescription treatments.
  • Connect with MDOs regarding clinical information, authorizations, transfers, and follow-ups.
  • Investigate benefits requests submitted by MDOs.
  • Contact insurance companies directly to obtain patient benefit information.
  • Document case information and make notations in the system.

We offer competitive compensation, including an estimated $45,000 - $60,000 per year, depending on experience and qualifications. Our office hours are Monday-Friday, 9:30 AM-6:00 PM, 10:30 AM-7:00 PM, or 11:30 AM-8:00 PM EST.

What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and cross-training opportunities.
  • A comprehensive benefits package.
  • A commitment to maintaining strict HIPAA patient confidentiality.


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