Shift Lead

2 weeks ago

Plano, Texas, United States Excel Fitness Full time
Job Summary:

Excel Fitness is seeking a skilled Shift Lead to join our team. As a Shift Lead, you will be responsible for supervising and leading a team of employees during assigned work shifts, ensuring compliance with Excel and Planet Fitness policies, practices, and objectives.

Key Responsibilities:
  • Assist the General Manager and Assistant Manager in implementing strategies to attract and retain customers based on our Excel Core Values.
  • Utilize performance trackers to meet company metric expectations.
  • Supervise and motivate staff to perform to their best abilities during assigned work shifts.
  • Monitor and maintain club cleanliness and atmosphere.
  • Identify training needs and report findings to club management.
  • Conduct regular audits to ensure the store is presentable and meets Excel standards.
  • Communicate with members and provide a high level of customer service.
  • Perform daily club inspections and assign cleaning tasks.
  • Audit club inventory and communicate with GM and Assistant Manager on recommendations for inventory orders.
  • May be responsible for overseeing club operations and staff when the General Manager/Assistant Manager is off or unavailable.
  • Help train new employees and be a team resource by accurately answering questions/concerns, modeling expected behaviors, and correctly training on operational processes as needed.

Qualifications:
  • HS diploma or equivalent required.
  • Proven ability to lead, encourage, develop, and supervise the work of others.
  • Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
  • Demonstrated ability, confidence, and leadership to manage a team.
  • Great communication skills with internal and external customers.
  • Must be team-oriented, motivated, and well-organized.
  • Ability to think critically and evaluate solutions to problems proactively.

Supervisory Responsibility:
This position will oversee up to 6 employees during assigned work shifts, ensuring the team can adequately exhibit and maintain all Excel values, principles, and duties, as well as meet established club performance metrics.

Work Environment:
This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines, and phones. The noise level in the club environment may be loud on a regular basis.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type/Expected Hours of Work:
This is a full-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 30-40 hours per week. Depending on which club schedule is operated at the location, the shift will typically occur during a weekday late afternoon between 2pm and 10pm or during the weekend between 7am and 7pm. This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight as required. These hours are subject to change at any time dependent on business needs.

EEO Statement:
Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

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