Operations Manager

5 days ago


Phoenixville, Pennsylvania, United States Visit Calgary Full time
About This Role

We are seeking a seasoned General Manager to lead our team at Visit Calgary.

Job Overview

This is an exciting opportunity for a driven and customer-focused professional to take on the challenge of managing day-to-day hotel operations.

The ideal candidate will have a proven track record of leadership, excellent communication skills, and a passion for delivering exceptional guest experiences.

Duties and Responsibilities
  • Ensure all aspects of hotel operations run smoothly, maintaining high standards of service and quality.
  • Lead by example, demonstrating a positive attitude, energy, and enthusiasm that inspires staff to deliver outstanding results.
  • Develop and implement strategies to improve operational efficiency, enhance guest satisfaction, and drive revenue growth.
  • Cultivate strong relationships with team members, stakeholders, and guests, fostering a culture of inclusivity, respect, and open communication.
Requirements and Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree and 2 years' experience in a management position, preferably in the hospitality industry.
  • Proven leadership and organizational skills, with a focus on customer service excellence.
  • Ability to motivate and influence staff, set goals, and foster teamwork.
  • Strong computer skills and knowledge of revenue and management principles.
Benefits

In addition to a competitive salary and opportunities for career growth, we offer:

  • A safe and inclusive work environment ranked among the best workplaces.
  • Medical, dental, and vision insurance plans (full-time employees, 30+ hours/week).
  • 401k, health savings, and spending accounts.
  • Work-life balance and employee discounts – friends and family enjoy too

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