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2 months ago
Overview: The AWS Sales, Marketing, and Global Services (SMGS) team is dedicated to driving revenue and fostering growth across a diverse range of clients, from small and mid-market accounts to large enterprise customers, including those in the public sector.
Role Summary: As part of the AWS Global Support team, you will engage with leading organizations, recognizing that exceptional support is vital for customer success. You will utilize your expertise in Machine Learning, LLMs, and GenAI to extract valuable insights for our clients.
Key Responsibilities:
- Develop and maintain ongoing metrics, reports, analyses, and dashboards using SQL, Redshift, Quicksight, and other tools.
- Collaborate with business stakeholders to identify challenges and deliver impactful solutions rapidly.
- Construct dashboards that facilitate business insights and support review processes, including backend architecture and data models.
- Work in an Agile environment to produce dashboards, analyses, and predictive models.
- Partner with various teams, including business analysts and finance, to ensure scalable access to analytical insights.
- Analyze large datasets to uncover root causes of variances and derive actionable insights.
- Design and implement operational best practices for reporting and analytics to support team scalability.
- Utilize advanced analytical techniques to develop meaningful analyses that align with business objectives.
Qualifications:
- 3+ years of experience in data analysis and interpretation using tools such as Redshift and Oracle.
- Proficiency in data visualization tools like Tableau or Quicksight.
- Experience with statistical analysis software such as R, SAS, or Matlab.
- Strong SQL skills for data extraction and Python scripting for data processing.
- Familiarity with machine learning and GenAI technologies to enhance data engagement.
About AWS: Amazon Web Services (AWS) is the leading cloud platform, trusted by startups and Fortune 500 companies alike. We are committed to fostering a culture of inclusion and diversity, where every employee can thrive. Our flexible work arrangements support a healthy work-life balance, and we provide extensive resources for mentorship and career growth.
