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Branch Manager

2 months ago

Carmel, United States Hertz Full time
Job Title: Branch Manager

As a Branch Manager at Hertz, you will be responsible for leading a team of employees to deliver exceptional customer service and drive business growth. Your primary goal will be to ensure the successful delivery and oversight of the Hertz product to internal and external customers.

Key Responsibilities:
  • Develop and implement location strategies to maximize profitability and revenue management opportunities.
  • Direct and organize all reservations and pick-ups, develop relationships with existing vendors.
  • Handle or assist in the resolution of customer service issues.
  • Ensure a high level of customer service is maintained at or above the area goals.
  • Coach all staff and empower staff to engage in problem resolution and customer relations.
  • Be active in attending/hosting outside sales meetings or events to promote the company and branch location.
  • Continue to increase the market penetration of the branch and increase revenue.
  • Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services.
  • Actively participate in the training, coaching, and mentoring of all Branch staff.
  • Complete performance reviews with all Branch staff discuss strengths and development opportunities.
  • Hold weekly staff meetings to keep employees motivated and informed of business operations.
  • Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge.
  • Maintain an environment of positive employee relations.
  • Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
Requirements:
  • High school diploma or general equivalency diploma required. Associates Degree preferred.
  • Previous management experience in a fast-paced environment.
  • Experience in car rental, hospitality, or tourism a plus.
  • Result orientation with demonstrated history of success.
  • Demonstrated ability to direct and motivate teams.
  • Proficiency in Technology.
Preferred Skills:
  • Financial and business acumen.
  • Customer service resolution practices.
  • Excellent communication techniques.
  • Sales Management/Coaching ability.
  • Labor & Employment laws.
  • Operations Management.
  • Project Management.
  • Analysis and report modeling understanding.