Branch Director

3 weeks ago


Carmel, United States Hertz Full time
Job Summary

The Branch Director is responsible for the overall success of the Hertz branch, ensuring the delivery of high-quality customer service and the achievement of business objectives. This role requires a strong leader who can motivate and direct a team to achieve exceptional results.

Key Responsibilities
  • Develop and implement business plans to drive profitability and revenue growth
  • Direct and organize all reservations and pick-ups, developing relationships with vendors and partners
  • Coach and empower staff to engage in problem resolution and customer relations
  • Ensure a high level of customer service is maintained, meeting or exceeding area goals
  • Actively participate in training, coaching, and mentoring of all Branch staff
  • Conduct regular performance reviews and provide feedback to staff
  • Maintain a positive and productive work environment
Requirements
  • Previous management experience in a fast-paced environment
  • Experience in car rental, hospitality, or tourism a plus
  • Result orientation with demonstrated history of success
  • Demonstrated ability to direct and motivate teams
  • Proficiency in technology and financial disciplines

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