Technical Support Specialist
2 weeks ago
Matanuska Telephone Association is seeking a highly skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be the primary point of contact for customers, providing technical support and assistance with a wide range of issues related to our products and services.
Key Responsibilities:- Provide technical support and assistance to customers via phone, email, and chat
- Analyze and troubleshoot customer issues, identifying and resolving problems in a timely and effective manner
- Document and communicate customer issues and resolutions to internal teams and stakeholders
- Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
- Stay up-to-date with industry trends and technologies, and apply this knowledge to improve customer support and services
- High school diploma or equivalent required; IT degree or certification preferred
- Minimum six months of experience in a support center environment; past system administration experience a plus
- Strong analytical and problem-solving skills, with ability to analyze and troubleshoot complex customer issues
- Excellent communication and interpersonal skills, with ability to communicate technical information to customers in a clear and concise manner
- Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and responsibilities
- MTA Helpdesk, ITF, A+, Net+, MCP, MCSE, or CCNA certification
- Experience with network LAN, WAN, and Wi-Fi technologies
- Knowledge of DNS, POP3, IMAP, and SMTP protocols
- Ability to obtain MTA and ITF certification within 90 days of hire
Matanuska Telephone Association offers a competitive compensation package, including hourly wage, health insurance, 401(k) plan, and annual leave. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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Technical Support Specialist
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Palmer, Alaska, United States Matanuska Telecom Association Full timeTechnical Support AgentWe are seeking a highly skilled Technical Support Agent to join our team at Matanuska Telecom Association. As a Technical Support Agent, you will serve as the primary point of contact for customer issues and inquiries, providing expert support and resolution for complex problems related to MTA Internet services, including DSL, email,...
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Administrative Support Specialist
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Traveling Sonographer
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Traveling Echo Technologist
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Traveling Sonographer
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Traveling Echocardiogram Specialist
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Peer Support Specialist
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Administrative Support Specialist
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Administrative Support Specialist
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Diagnostic Imaging Specialist
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