Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Agent to join our team at Matanuska Telecom Association. As a Technical Support Agent, you will serve as the primary point of contact for customer issues and inquiries, providing expert support and resolution for complex problems related to MTA Internet services, including DSL, email, totalWiFi, and MTA Shield.
Key Responsibilities:- Provide professional, courteous, and accurate support to customers via phone, email, web, or other communication methods.
- Document, communicate, analyze, and troubleshoot reported problems to determine proper solutions and guide customers through corrective actions.
- Monitor, follow up, and communicate information to customers as appropriate.
- Coach, train, and mentor new hire agents to develop skills and effectively support customers.
- Support and review Wi-Fi issues in customer premises and utilize tools to mitigate service issues with MTA.
- Provide managed support, troubleshooting, and service configurations for MTA equipment and external customer-owned devices.
- Enter, assign, and monitor issues in the online Trouble Ticket System while maintaining customer account integrity.
- Maintain a high level of familiarity with constantly evolving MTA products and services to allow for analysis, troubleshooting, and sales processes.
- Support all Field Support Technicians and refer unresolved service issues to the Business/Field Dispatch Triage team.
- Provide input for updating the Support Center information and knowledge database.
- Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems).
- Monitor trends of incoming calls and quickly recognize, analyze, and report any geographical or service-specific outages.
- Provide a professional demeanor at all company events.
This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a passion for delivering exceptional customer service. If you are a motivated and detail-oriented individual who is passionate about technology and customer support, we encourage you to apply for this exciting opportunity.
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Technical Support Specialist
2 weeks ago
Palmer, Alaska, United States Matanuska Telephone Association Full timeJob Title: Technical Support AgentMatanuska Telephone Association is seeking a highly skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be the primary point of contact for customers, providing technical support and assistance with a wide range of issues related to our products and services.Key Responsibilities:Provide...
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Administrative Support Specialist
2 weeks ago
Palmer, Alaska, United States Chickaloon Native Village Full timeJob SummaryWe are seeking a highly skilled and organized Administrative Support Specialist to join our team at Chickaloon Village Traditional Council. As an Executive Director Assistant, you will provide administrative support to the Executive Director and Traditional Council, ensuring the smooth operation of the Tribal Government.Key...
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Diagnostic Imaging Specialist
5 days ago
Palmer, Alaska, United States HealthCare Support Full timeJob Summary:HealthCare Support is seeking a skilled Echo Technologist to support their healthcare team in Palmer, Alaska. As an Echo Technologist, you will be responsible for operating ultrasound equipment to capture high-quality images of the heart and blood vessels.Key Responsibilities:Operate ultrasound equipment to capture high-quality images of the...
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Traveling Sonographer
5 days ago
Palmer, Alaska, United States Healthcare Support Full timeHealthcare Support is seeking a skilled Diagnostic Imaging Specialist for a travel assignment in Alaska.Job Description & RequirementsSpecialty: Echo TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelBenefits of this Diagnostic Imaging Specialist with Healthcare Support:Immediate...
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Echo Technologist
2 weeks ago
Palmer, Alaska, United States HealthCare Support Full timeJob Title: Echo TechnologistHealthCare Support is seeking a skilled Echo Technologist to join our team for a 13-week contract in Palmer, Alaska.Benefits:Immediate enrollment in comprehensive health insuranceDental insurance with a wide network of providersLife insurance to provide financial security for loved onesEmployee Assistance Program (EAP) for mental...
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Traveling Sonographer
2 weeks ago
Palmer, Alaska, United States HealthCare Support Full timeJob SummaryHealthCare Support is seeking a skilled Diagnostic Imaging Specialist to join their team for a 13-week contract in Palmer, Alaska.This role involves working as an Echo Technologist, providing high-quality diagnostic imaging services to patients. The ideal candidate will have a strong background in medical imaging and excellent communication...
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Travel Echocardiography Specialist
4 weeks ago
Palmer, Alaska, United States Healthcare Support Full timeJob SummaryHealthcare Support is seeking a skilled Echo Technician to join their team for a travel assignment in Alaska.This is a fantastic opportunity to work with a reputable healthcare organization and gain valuable experience in a dynamic environment.Job DetailsSpecialty: Echo TechnicianDiscipline: Allied Health ProfessionalDuration: 13 weeksHours: 40...
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Traveling Echo Technologist
1 month ago
Palmer, Alaska, United States Healthcare Support Full timeJob Title: Echo TechnologistWe are seeking a skilled Echo Technologist to join our team at Healthcare Support. As an Echo Technologist, you will be responsible for performing echocardiograms and other cardiac ultrasound procedures to aid in the diagnosis and treatment of cardiovascular diseases.Job Summary:Perform echocardiograms and other cardiac ultrasound...
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Traveling Sonographer
5 days ago
Palmer, Alaska, United States HealthCare Support Full timeJob Title: Echo TechnologistHealthCare Support is seeking a skilled Echo Technologist to join their team for a 13-week contract in Alaska.Key Responsibilities:Perform echocardiography procedures to diagnose and monitor heart conditionsOperate and maintain echocardiography equipmentCollaborate with healthcare professionals to provide high-quality patient...
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Carpenter Specialist
2 weeks ago
Palmer, Alaska, United States Ahtna Technical Services, Inc. Full timeJob SummaryThis position will be based out of Anchorage, AK, with primary responsibilities in the state. The successful candidate will report to the Project Superintendent or designee and perform tasks involving physical labor indoors and outdoors, including movement of materials, equipment, and parts between production areas. The role requires the use of...
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Traveling Echocardiogram Specialist
6 days ago
Palmer, Alaska, United States Healthcare Support Full timeJob Description & RequirementsSpecialty: Echocardiogram TechnicianDiscipline: Allied Health ProfessionalEmployment Type: TravelWe are seeking a skilled Echocardiogram Technician to join our team on a travel assignment in Alaska. As a key member of our healthcare team, you will be responsible for performing echocardiogram procedures and providing high-quality...
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Peer Support Specialist
1 month ago
Palmer, Alaska, United States Set Free Alaska Full timeJob SummarySet Free Alaska is seeking a dedicated and compassionate Peer Support Professional to join our team. As a Peer Support Professional, you will play a vital role in supporting individuals in their recovery journey, providing guidance, and connecting them with resources in the community.Key ResponsibilitiesEngage with peers in the continuum of care...
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Administrative Support Specialist
2 weeks ago
Palmer, Alaska, United States City of Matanuska Susitna Borough, AK Full timeJob SummaryThis position is responsible for providing administrative and customer service support for assigned Borough operations. The successful candidate will work closely with the team to ensure the smooth delivery of services and support to the community.Key ResponsibilitiesProvide administrative support to assigned Borough operations, including data...
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Administrative Support Specialist
2 weeks ago
Palmer, Alaska, United States Matanuska-Susitna Borough Full timeJob SummaryThis position provides administrative and customer service support for assigned Borough operations, ensuring seamless execution of tasks and projects. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work independently with minimal supervision.Key ResponsibilitiesProvide administrative...
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Automotive Parts Specialist
4 weeks ago
Palmer, Alaska, United States O'Reilly Auto Parts Full timeJoin Our Team as a Parts Specialist at O'Reilly AutomotiveWe are seeking a skilled and customer-focused Parts Specialist to join our team at O'Reilly Automotive. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Support...
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Travel Tech Specialist
1 month ago
Palmer, Alaska, United States OneStaff Medical Full timeThe Opportunity:We are OneStaff Medical, a nationally-recognized and independently-owned staffing firm dedicated to providing exceptional staffing solutions for healthcare professionals. As a Travel Tech Specialist, you will have the opportunity to work with our team to find your dream assignment and enjoy a work-life balance that is unmatched in the...
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Caregiver - Residential Support Specialist
3 days ago
Palmer, Alaska, United States Hearts and Hands of Care Full timeJob DescriptionCaregivers play a vital role in supporting individuals with unique needs in their community or home settings. As a Residential Support Professional, you will provide ongoing services to clients, ensuring their safety, well-being, and empowerment. Your role will involve documenting daily activities, maintaining open communication with the team,...
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After School Support Specialist
1 month ago
Palmer, Alaska, United States Wyndy LLC Full timeSeeking a Reliable and Compassionate IndividualWe are looking for a trustworthy and caring individual to provide support to students outside of school hours. As an After-School Assistance provider, you will be responsible for supervising and engaging with students, assisting with homework, and promoting a positive learning environment.Key...
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After-School Support Specialist
2 weeks ago
Palmer, Alaska, United States Wyndy LLC Full timeJob Title: Discover Assistance Near After SchoolWe are seeking a reliable and compassionate individual to provide support to students outside of school hours. As an After-School Assistance provider, you will be responsible for supervising and engaging with students, assisting with homework, and promoting a positive learning environment.Key...
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Diagnostic Imaging Specialist
1 week ago
Palmer, Alaska, United States OneStaff Medical Full timeWe are seeking a skilled Diagnostic Imaging Specialist to join our team at OneStaff Medical. As a Diagnostic Imaging Specialist, you will be responsible for performing echocardiograms and other diagnostic imaging procedures. This is a travel assignment in Palmer, Alaska, and we are looking for someone who is able to work independently and as part of a...