Experienced Retail Operations Manager

1 week ago


Waynesboro, Virginia, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Michaels Stores in Waynesboro, VA.

About the Role

The successful candidate will be responsible for delivering exceptional customer experiences, managing front-end operations, and leading omnichannel processes. This role requires strong leadership skills, excellent communication abilities, and a keen eye for detail.

Key Responsibilities
  • Assist Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs
  • Ensure all front-end policies and procedures are followed; achieve KPIs and manage team to achieve their role KPIs
  • Plan and lead execution of class and in-store events in accordance with Company programs
  • Lead omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Train, observe, and coach customer experience team to achieve results; participate in performance management process; support Talent Development of team
  • Serve as Manager on Duty (MOD)
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations
Requirements
  • Retail management experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout store


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