Banquet Operations Manager

2 weeks ago


Anchorage, Alaska, United States Aloft Anchorage Full time
Job Summary

We are seeking a highly skilled Banquet Supervisor to join our team at Aloft Anchorage. As a key member of our events team, you will be responsible for ensuring the smooth execution of banquets and events, providing exceptional customer service, and maintaining high standards of quality and safety.

Key Responsibilities:

  • Assist the Events Sales Manager in the management and organization of banquet operations to maximize profits and customer satisfaction.
  • Work closely with the Conference Services and Catering Department to ensure revenue and guest satisfaction levels are maximized.
  • Directly supervise the banquet housemen and provide training and development opportunities to ensure high-quality standards are met.
  • Initiate and maintain contact with meeting planners to ensure last-minute requests and changes are addressed and noted on the Banquet Event Order (BEO).
  • Provide exceptional guest service, completing guest checks with accuracy and ensuring a positive experience for all guests.

Requirements:

  • Prior banquet set-up, hospitality, and/or supervisory experience preferred.
  • Ability to handle last-minute requests and communicate changes to appropriate departments.
  • Strong communication and leadership skills, with the ability to work effectively in a fast-paced environment.
  • Ability to meet daily with the Banquet Manager and new floor supervisor for shift turnover.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A fun and dynamic work environment.
  • Discounted room rates and access to voluntary benefits.


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