Hospitality Associate

7 days ago


Newport News, Virginia, United States Newport Bay Club Full time
Job Overview

We are seeking a highly motivated and customer-focused Hospitality Associate to join our team at Newport Bay Club in the heart of Newport, RI. This role is responsible for providing exceptional guest service and ensuring a memorable experience for our guests.

As a key member of our front desk team, you will be the first point of contact for our guests, handling check-in and check-out processes efficiently, responding to guest inquiries, and providing information about our resort's amenities and services.

Key Responsibilities:

  • Welcome guests with a warm and friendly demeanor.
  • Manage check-in and check-out processes using hotel management software.
  • Respond promptly to guest inquiries via phone systems and in-person interactions.

Requirements:

  • Previous customer experience preferred.
  • Familiarity with hotel management systems an advantage.
  • Bilingual or multilingual skills highly desirable.

Estimated Salary: $45,000 - $55,000 per year, depending on experience.



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