Ping Support Specialist

2 weeks ago


Reston, Virginia, United States Hexaware Technologies Full time

About Hexaware Technologies

Hexaware Technologies is a leading IT organization that delivers cutting-edge solutions to clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

What We Offer

  • Excellent Health benefits with low-cost employee premium.
  • Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
  • Unlimited training and upskilling opportunities through Udemy and Hexavarsity

Job Role: Ping Support Specialist

Key Responsibilities:

As a Ping Support Specialist, you will handle support issues for Ping Identity's integrations using PingFederate, PingAccess, PingDirectory, PingOne, PingID, and any supported integration kits.

You Will:

  • Assist with business application engagements and Investigate issues and queries using the existing bodies of knowledge and Standard Operating Procedures (SOP)
  • Communicate frequently and proactively follow up with the stake holder by phone, email and internet meeting systems
  • Contribute to knowledge base
  • Participate in on-call rotation
  • At least 3 years of technical support with Ping Identity's products.
  • Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory

Requirements:

  • Linux-based and Windows server OS management SAML/OAuth/OIDC
  • Lightweight Directory Access Protocol (LDAP) and Directory Services Networking.
  • Load Balancers, Firewalls, IP, DNS PKI, X.509 certificates
  • Internet Protocols (HTTPS/SSL/TLS etc.)
  • You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers
  • Experience with APIs (knowledge of REST and SCIM)
  • Experience with scripting languages

Why Join Us

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.



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