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Director of Operations and Strategy

2 months ago

San Luis Obispo, California, United States BrightSpring Health Services Full time
About the Role

The Executive Director - Operations Leadership is a key position within BrightSpring Health Services, responsible for driving the overall performance of our operations. This individual will be responsible for implementing company policies and procedures, strategic plans, and quality assurance initiatives. They will also be responsible for driving financial performance through superior service delivery, recognized by both external and internal stakeholders.

Key Responsibilities
  • Leadership and Strategy
    • Reviews operations' performance and support needs with executive management
    • Analyzes operations and branch staff for alignment with BrightSpring's vision, mission, and values
  • Financial Performance
    • Responsible for leading all operations under their supervision to maximize revenue and EBITDA
    • Responsible for evaluating and implementing corrective action plans to improve the financial performance of each operation that is not meeting its financial targets
  • Operational Excellence
    • Participates in the development of annual budgets and operational plans
    • Provides operations with leadership support and tools to meet established goals
    • Builds business, increases sales to meet/exceed goals
  • Quality Assurance
    • Reviews sales plans and consults with the corporate sales team regarding implementation strategies
    • Responsible for evaluating potential growth opportunities through expanding services
  • Staff Development
    • Coordinates training staff on systems, standard processes, company policies, and procedures
    • Provides leadership support and guidance to operations experiencing performance issues and/or administrative vacancies by implementing standard processes to improve service delivery and outcomes
  • Communication and Collaboration
    • Establishes relationships and functions as a liaison between operations and the executive leadership team
    • Assesses processes and performance
Requirements
  • Bachelor's degree in human services, business, or a related field; master's degree is preferred
  • Three to five years or more of progressively responsible experience with the proven ability to effectively manage operations, systems, processes, and people
  • Three or more years of supervisory experience with at least five direct reports
  • Outstanding organization and leadership abilities
  • Excellent communication (oral and written) and public speaking skills
  • Experience in home care or related healthcare field preferred
  • Proficiency in technology and all Microsoft Office solutions
  • Working knowledge of federal, state, and local regulations of the business (area) they are responsible for
  • Excellent customer service skills
  • Knowledge or previous experience working in an office setting with computers, phones, and other related tasks
  • Ability to travel 25-50% or as needed