Plumbing Service Representative

3 weeks ago

Gloversville, New York, United States A. Johnson Plumbing and Heating, Inc. Full time
Job Overview

A. Johnson Plumbing and Heating, Inc. seeks exceptional customer service professionals to join our team in Gloversville, NY.

We offer a competitive salary of $37,500 - $41,000 per year, depending on experience.


About the Role

This full-time position involves answering phones, scheduling appointments, entering purchase orders, processing invoices, and providing top-notch customer service via phone and in-person interactions.

You will be the go-to person at our company, relied upon for accurate information and exceptional service by employees and clients alike.


Key Responsibilities
  • Answering customer inquiries and resolving issues in a professional and patient manner
  • Scheduling and confirming appointments with clients
  • Entering purchase orders and processing invoices
  • Maintaining a clean, organized office environment

Requirements

To succeed in this role, you must possess:

  • At least 1 year of experience in customer service or an office setting
  • Proficiency in Microsoft Word and Excel
  • Computer literacy and familiarity with Google
  • Prior dispatching or schedule routing experience is a plus

Benefits

We offer a positive work environment where everyone is valued and supported. Our benefits package includes:

  • Employee discounts
  • Health insurance
  • Paid time off
  • Paid holidays
  • Aflac

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