Senior Field Service Technician

4 weeks ago


Santa Ana, California, United States Allied Universal® Technology Services Full time
Job Description

Overview

Embark on a trailblazing career in Security Technology with Allied Universal Technology Services, a global leader in security technology that's transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology.

As a valued team member, you'll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers.

At Allied Universal, we don't just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career.

Benefits

$32.00 - $37.00 / hour

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly.

Scope of Work

Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems, including electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems.

Troubleshoot system installations in a such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code.

Apply all necessary documentation for tracking of service-related issues.

Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment, and CCTV testing devices.

Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings, and related documents for their use in low-voltage applications.

Establish and maintain effective working relationships with both internal and external customers.

Provide phone and on-line remote diagnostic support.

Drive to commercial client sites, with a company-issued vehicle to perform service.

Perform other duties as assigned by leadership.

Requirements

Available for scheduled 'on-call' duties to respond to emergency service calls.

Strong troubleshooting skills, mechanical and electronic aptitude.

Capable of lifting up to 50lbs and work on ladder heights of up to 16'.

High School Degree, Vocational School or equivalent required.

5+ years of field experience in servicing, programming, and troubleshooting electronic security systems.

Experience with any or all of the following is preferred:

Genetec, Lenel/S2, Brivo, AMAG, Software House/CCURE

DMP, Bosch, Axis, Exacqvision

Edwards, Notifier, Fire Lite, Silent Knight, Simplex

Qualifications

Understanding of Windows operating systems and overall IT network topology.

Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services' core values.

Ability to meet deadlines and work in a fast-paced environment with minimum direction.

Good communication skills for effective interaction with internal & external customers.

Be able to work independently or as a member of a team.

Good verbal and written communication skills.



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