Data-Driven Conversational Experience Specialist
2 weeks ago
**About the Team**
Our team at Amazon is dedicated to developing and deploying LLM-based conversational AI systems to enhance our customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.
Key Responsibilities:
- Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.
- Collaborate with cross-functional teams to integrate LLM-based solutions into Amazon's customer service platforms.
- Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement.
**Requirements:**
- 3+ years of data scientist experience
- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience
- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience
- Experience applying theoretical models in an applied environment
- Master's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science
Estimated Salary Range: $125,500 - $212,800 per year, depending on location.
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