Data-Driven Conversational Experience Specialist

2 weeks ago


Seattle, Washington, United States Amazon Full time

**About the Team**

Our team at Amazon is dedicated to developing and deploying LLM-based conversational AI systems to enhance our customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.

Key Responsibilities:

  • Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.
  • Collaborate with cross-functional teams to integrate LLM-based solutions into Amazon's customer service platforms.
  • Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement.

**Requirements:**

  • 3+ years of data scientist experience
  • 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience
  • 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience
  • Experience applying theoretical models in an applied environment
  • Master's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science

Estimated Salary Range: $125,500 - $212,800 per year, depending on location.



  • Seattle, Washington, United States Boundless Immigration Full time

    Unlock New Opportunities with Boundless ImmigrationJob SummaryWe are seeking a seasoned Business Operations & Analytics Manager, B2C Growth to lead our data-driven growth strategy at Boundless Immigration. As a critical member of our team, you will develop and implement analytical solutions to drive business growth and optimize marketing efforts.The ideal...


  • Seattle, Washington, United States Amazon Full time

    We are looking for a talented Data-Driven Business Solutions Specialist to join our Strategic Account Services team at Amazon. As a Senior Business Analyst, you will play a critical role in driving business growth and improving customer experiences through data-driven insights. You will work closely with cross-functional teams to define requirements, analyze...


  • Seattle, Washington, United States Amazon Full time

    Company Overview">Amazon is investing heavily in building a world-class advertising business. Our team is responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales.">About the Role">We are seeking an Applied Scientist to join our Conversational Ad Experiences team within Amazon...


  • Seattle, Washington, United States Amazon Full time

    Transforming Customer Interactions with Conversational AIWe are seeking a skilled Software Development Engineer to lead the development of cutting-edge conversational shopping experiences leveraging state-of-the-art deep learning and generative models. This role offers an exciting opportunity to work alongside a talented team of engineers and scientists to...


  • Seattle, Washington, United States Amazon Full time

    We are seeking an experienced UX Designer to join our Search and Conversational Shopping Design team at Amazon. As a Principal Conversation Experience Designer, you will be instrumental in shaping the future of our conversational AI shopping assistant, Rufus.About the Role:This is an exceptional opportunity to work at the intersection of technology and...


  • Seattle, Washington, United States Amazon Full time

    About the RoleAt Amazon, we're seeking a seasoned Principal Conversation Experience Designer to join our Search and Conversational Shopping Design team. As a pioneer in conversation design, you'll play a crucial role in refining and creating new features for Rufus, our AI shopping assistant.We're looking for a visionary designer who excels at driving design...


  • Seattle, Washington, United States Amazon Full time

    We are seeking a talented and inventive software developer to lead the development of industry-leading technology with Large Language Models and Natural Language Processing.Job OverviewThe Shopping Convo Foundations org is building core foundational capabilities to train and optimize large language models. We create tools and infrastructure to measure,...


  • Seattle, Washington, United States Tik Tok Full time

    ResponsibilitiesAs a Data-Driven Governance Expert, you will be responsible for designing and implementing data-driven governance strategies across the organization. This includes developing and maintaining data governance policies, procedures, and standards.You will work closely with cross-functional teams to ensure that data governance is integrated into...


  • Seattle, Washington, United States Providence St. Joseph Health Full time

    **Drive Business Growth with Data-Driven Insights**We are a comprehensive health care organization serving more than 120,000 caregivers across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. Our family of organizations is dedicated to delivering exceptional patient care and advancing our Mission of caring for everyone, especially the...


  • Seattle, Washington, United States Tik Tok Full time

    We're seeking an Expert in Data-Driven Recommendations to join our talented team at TikTok. In this critical role, you'll be responsible for developing and optimizing machine learning solutions that drive business growth and improve user experience.About the JobYou'll work closely with cross-functional teams to design and implement industry-leading...


  • Seattle, Washington, United States Apple Full time

    We're looking for an exceptional Data-Driven AI Research Lead to spearhead our efforts in data-driven AI research at Apple. You'll lead a team of researchers in designing and implementing AI solutions that leverage large-scale datasets and statistical modeling techniques.About the Role:Develop and execute research strategies that drive innovation in...


  • Seattle, Washington, United States Amazon Full time

    Do you want to make a real impact on the shopping experience? As a Data-Driven Decision Maker, you will be responsible for analyzing complex data sets and providing actionable insights to inform business decisions.This is an exciting opportunity to work with a talented team of professionals who are passionate about leveraging data to drive business growth....


  • Seattle, Washington, United States Brex Full time

    Our team at Brex is dedicated to building innovative products and infrastructure that enable businesses to manage risk and grow rapidly. As a Data-Driven Decisioning Engineer, you will play a crucial role in designing and developing scalable decisioning systems that assess risk during customer onboarding, payments, and authentication. With a strong focus on...


  • Seattle, Washington, United States Palantir Technologies Full time

    **Company Overview**: Palantir Technologies builds world-leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower partners to tackle complex problems.">The Role: As a frontend engineer on our defense product vertical, you'll craft applications that organizations rely on every day...


  • Seattle, Washington, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Senior Data Integration SpecialistFutran Tech Solutions Pvt. Ltd. is seeking an experienced Senior Data Integration Specialist to join our team. This role involves contributing substantially to the design, development, testing, and deployment of an enterprise data warehouse (EDW) using Pentaho Data Integration.About the Role:Develop code to...


  • Seattle, Washington, United States PitchBook Full time

    PitchBook Overview: At PitchBook, we strive to create a dynamic and inclusive environment where talented individuals can thrive. Our team is passionate about innovation, collaboration, and continuous learning. As a Data Analyst specializing in Sales and Customer Success, you'll join a vibrant community of professionals who share your enthusiasm for...


  • Seattle, Washington, United States Tik Tok Full time

    TikTok has global offices, and we are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. As a Data Scientist on the Ads Targeting team, you will analyze complex data sets to identify trends and patterns that inform our advertising strategy.In this role, you will work closely with...


  • Seattle, Washington, United States Amazon Full time

    OverviewThe Conversational AI Modeling and Learning (CAMEL) team at Amazon is pushing the boundaries of artificial intelligence. We're looking for a skilled SDE/MLE to join our team and contribute to the development of industry-leading conversational assistant capabilities. As a member of our team, you will have the opportunity to work on cutting-edge...


  • Seattle, Washington, United States Tyler Technologies Full time

    Job Description:Job Title: Conversion AnalystLocation: Remote opportunities available in various locations across the USJob Type: Full-timeIndustry: SoftwareCompany: Tyler TechnologiesJob Summary:As a Conversion Analyst with Tyler Technologies, you will play a vital role in ensuring the smooth transition of data from legacy systems to our innovative...


  • Seattle, Washington, United States Amazon Full time

    **Job Summary:**As a Conversational AI Systems Engineer at Amazon, you will be responsible for developing and deploying state-of-the-art conversational AI systems to enhance customer service experiences. This role requires strong technical skills in natural language processing (NLP), machine learning (ML), and software development.**Key...