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Customer Service Supervisor

2 months ago

Tallahassee, United States Coop Full time
Position: Customer Service Supervisor

Location: Not specified

Compensation: £13.32 per hour

Contract Type: Part-time, 16 hours per week with potential for additional hours, permanent

Work Schedule: Flexible shifts including early mornings, afternoons, late evenings, and weekends, details to be discussed during the interview

Training: Comprehensive paid training provided

As a Customer Service Supervisor, you will be an integral part of our team, dedicated to delivering exceptional service to our customers. Your role will involve leading and mentoring our Customer Service Representatives, ensuring a positive shopping experience for all.

Key Responsibilities:

  • Provide warm and considerate service, taking ownership of customer interactions and resolving any challenges that arise.
  • Enhance team skills through effective coaching and training, promoting an inclusive atmosphere where every team member's input is valued.
  • Ensure compliance with safety and operational standards, maintaining a secure and efficient store environment.
  • Oversee inventory management and accuracy, contributing to a seamless shopping experience.
  • Support the Store Manager in various HR functions and step in as acting manager when required.
  • Facilitate the introduction of new products and services, collaborating with your team to implement changes and encourage constructive feedback.
  • Engage with the local community, assisting the Store Manager in executing community initiatives.

Ideal Candidates Will Possess:

  • A genuine commitment to customer satisfaction and team welfare.
  • The ability to balance leadership with hands-on support on the sales floor.
  • Excellent interpersonal skills, fostering positive relationships with customers and colleagues alike.
  • Strong organizational and problem-solving abilities.
  • A willingness to learn and develop leadership capabilities.
  • Flexibility to work varied shifts.

Why Join Us?

  • Receive full, paid training and dedicated support for your career advancement.
  • Enjoy a 30% discount on all store products and additional discounts on other brands.
  • Participate in a pension scheme with employer contributions up to 10%.
  • Access a money management app that allows you to access a portion of your earnings as you work.
  • Benefit from 36 days of holiday (including bank holidays, pro rata for part-time roles).
  • Utilize virtual healthcare services for you and your family, including access to medical consultations and wellness support.
  • Take advantage of a 24/7 employee assistance program.
  • Engage with a rewards app that incentivizes healthy behaviors.
  • Receive work schedules shared three weeks in advance, easily accessible via mobile.
  • Participate in a cycle-to-work scheme.

Commitment to Inclusion:
We strive to create diverse teams and welcome applications from all individuals. Our goal is to foster an inclusive workplace where every colleague can thrive. We celebrate our differences and understand the importance of our teams reflecting the communities they serve.

If you require any adjustments during the recruitment process due to a disability, we are committed to accommodating your needs.

As part of the application process, candidates will need to complete two online assessments, which will take approximately 20 minutes.