Customer Service Representative

5 days ago

Miami, Florida, United States University of Miami Full time

Job Summary:

The University of Miami is seeking a per-diem Customer Service Representative to work on-site on the UHealth campus. This role is responsible for providing exceptional customer service to patients, families, and visitors, creating a positive experience from the moment they enter the hospital.

Key Responsibilities:

  • Maintain patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties.
  • Execute departmental policy regarding HIPAA requirements.
  • Responsible for badging all patients, families, and visitors that enter the UHealth hospital.
  • Create an online profile for patients, families, and visitors to improve the speediness of issuing badges.
  • Adhere to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor.
  • Act as a point of reference for patients, families, and visitors who need assistance or information.
  • Listen carefully to all patient, family, and visitor requests to provide a positive experience.
  • Escort patients or family members when appropriate.
  • Assist with wheelchair transportation or anything needed to help our differently-abled patients.
  • Verify appointments in EPIC to validate parking.
  • Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system.
  • Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.

Requirements:

  • Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer-oriented.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Basic computer skills and ability to learn new software.

What We Offer:

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.

UHealth-University of Miami Health System is proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Patient safety is a top priority. As a result, during the Influenza ('the flu') season, the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.

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