Operations Support Specialist

2 weeks ago


Ogden, Utah, United States MSCCN Full time
Job Summary:

As a key member of our team, you will be responsible for providing exceptional customer service to our online banking customers. This includes answering inbound calls, assisting with product and service inquiries, and resolving customer issues in a timely and professional manner.

Key Responsibilities:

• Answer inbound online banking and customer service calls in a timely and professional manner.
• Assist customers with TM Products and services, including setup and maintenance of customer profiles.
• Provide support for online banking customers, including processing customer payments efficiently and accurately.
• Maintain records across multiple platforms, ensuring data integrity and security.

Requirements:

• Comparable experience in customer service or a related field.
• Excellent phone customer service skills, with the ability to communicate clearly and effectively.
• Proficiency in Excel and basic knowledge of Word and other general Microsoft systems.

What We Offer:

• A comprehensive benefits package that promotes health and wellness, financial well-being, and career growth.
• Opportunities for training and professional development, including learning incentives to expand your banking knowledge and grow in your career.
• A collaborative and supportive work environment, with a focus on teamwork and mutual respect.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].

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