Nuclear Network Operations Specialist

2 days ago


Salem, New Jersey, United States Public Service Enterprise Group Inc Full time
Job Summary

This position is a PSEG Nuclear role that provides a natural growth from Nuclear Operations Professional to Nuclear Network Operations (NetOps) Professional within the Information Technology organization. This position performs higher-level technical work, specifically performing Network and Application monitoring and advanced maintenance support functions for diverse populations of Infrastructure and Software Systems hosted at PSEG Nuclear, including both business and plant process systems. Initiate timely response and recovery actions when services degrade or fail to minimize client impacts and system downtime. Provide local Information Technology support for Server and Network Administrators outside core business hours and for client refueling outages. This position will be located at our Nuclear site at Hancocks Bridge, New Jersey.

Key Responsibilities
  • Perform 24x7 Network, Server, and Application monitoring for PSEG Nuclear hosted Infrastructure and Applications
  • Document incidents and other records and their resolution in PSEG's IT ServiceNow system
  • Provide 1st-level support and response, including assessment, analysis, escalation, and proposed resolution of system incidents and/or malfunctions
  • Escalate incidents as required and respond to client inquiries and provide feedback regarding the status of incidents/issues
  • Support the coordination of incident response and problem resolution with appropriate IT Operations associates and Suppliers
  • Provide recommendations to tune monitoring tools and perform periodic walk-downs and equipment checks of vital telecommunications and network infrastructure not instrumented or monitored remotely
Requirements

This role requires a Bachelor's degree in Information Technology, Computer Science, Information/Computer Security, Engineering, or relevant technical experience. In lieu of a Bachelor's degree, 4 years of technical experience (Networking and/or Network Operations Center experience) or an Associate degree with 1-2 years of relevant technical experience (Networking and/or Network Operations Center experience) are required. Strong technical proficiency in information technology/computer disciplines is necessary, as well as proficiency in MS Office skills (i.e., Excel, Word, PowerPoint, and Access). Experience working with or related coursework in.NET, HTML, SQL, Java, Java scripting, or Object-Oriented Design is also required. Self-starting with the demonstrated ability to learn new technical concepts quickly is essential. Detail-oriented and demonstrated strong analytical and problem-solving skills are necessary. Good written and oral communication skills are required, as well as good interpersonal skills and the ability to work effectively with clients, IT management, and staff. The position will require off-hours, weekend, and shift work. The position will be a support team member of the PSEG Nuclear Emergency Planning EOF Support team and must be willing to support call-out and after-hours support for PSEG Nuclear Emergency Preparedness program drills and events.

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