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Guest Services Specialist

2 months ago

Chatsworth, Illinois, United States Columbia Hospitality Full time
Front Desk Agent - Columbia Hospitality

As a vital member of our team, you will embody the essence of hospitality. Each day presents a unique opportunity to create memorable experiences for our guests. Your role will encompass managing guest arrivals and departures, addressing inquiries, and fulfilling special requests with efficiency and grace. Collaborate with the Guest Services and Front Office teams to ensure a seamless experience for all visitors.

What we offer:

Employee Benefits

*Eligibility of benefits is based on employment status
  • Daily Pay Options (Access your earnings anytime)
  • Paid Time Off & Holiday Compensation (Work-Life Balance Matters)
  • Comprehensive Benefits - Medical, Dental, Vision, Disability, 401K
  • Health Savings/Flexible Spending Accounts - with employer contributions
  • Values-Driven Culture (#OMGLIFE)
  • Diversity and Inclusion Initiatives (Welcoming Fresh Perspectives)
  • Referral Incentives (Earn rewards for bringing in talent)
  • Discounts on Lodging, Dining, Spa, Golf, and Retail (Enjoy discounted travel)
  • Employee Support Programs
  • Community Engagement Opportunities
  • Participation in Committees (Fun, Philanthropic, Diversity/Equity/Inclusion)
  • Career Development Opportunities (Expand your career in beautiful locations)
  • Online Learning Resources for Personal Growth
  • Third-Party Discounts (Including pet insurance, rental cars, and entertainment)
  • Eligible for Tips/Tipping Pool
Our Pledge to You:

Inspired by Maya Angelou's words, "People never forget how you made them feel," we are committed to fostering a workplace where our people are our priority. We strive to create exceptional experiences through a collaborative and inclusive environment. Our team is united by trust, respect, and a shared commitment to excellence.

Your Responsibilities:

Core Duties
  • Demonstrate proficiency in front desk operations, ensuring smooth check-in and check-out processes.
  • Utilize the property management system effectively.
  • Manage communication systems, including PBX and radio paging.
  • Establish guest credit upon check-in, issue room keys, and provide property information.
  • Address guest concerns with professionalism, balancing their needs with business objectives.
  • Exercise discretion in conflict resolution, consulting management when necessary.
  • Ensure follow-up with guests and team members is conducted appropriately.
  • Assist guests with reservations for dining, transportation, and activities.
Qualifications:
  • Prior experience in hospitality or customer service is preferred.
  • Experience with cash handling and computerized Point of Sale systems is advantageous.
  • Strong written and verbal communication skills are essential.
If you feel inspired by this role but do not meet every requirement, we encourage you to apply. You may be the perfect fit for this or other opportunities.

Work Environment:

Columbia Hospitality is dedicated to creating a welcoming and inclusive atmosphere for all employees. We are committed to excellence and strive to hire the most qualified individuals who align with our service philosophy and values.

Core Values:

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting firm with over 25 years of experience in delivering exceptional hospitality solutions. Our portfolio includes award-winning hotels, resorts, and distinctive venues, recognized for fostering a dynamic and nurturing work environment.