Technical Support Specialist

1 week ago


Rochester, Michigan, United States Inficare Full time

At Inficare, we are seeking a skilled Technical Support Specialist to join our team. This role involves providing top-notch support to our clients in the healthcare industry.

Responsibilities:

  • We require an individual with at least 1 year of recent experience working at a Help Desk/Service Desk, preferably in a healthcare organization
  • The ideal candidate should have experience supporting Epic, Microsoft (Windows and Office), VPN, and multi-factor authentication
  • Familiarity with remote work environments is essential
  • A strong background in customer service, particularly in non-tech support roles, is required
  • We value longevity with previous/current employers, as this demonstrates a commitment to growth and stability

Key Requirements:

Our ideal candidate will possess excellent troubleshooting skills, outstanding written and verbal communication, attention to detail, and a friendly disposition. If you are passionate about delivering exceptional customer service and have a technical background, we would love to hear from you.

Inficare offers a competitive salary range of $45,000 - $65,000 per annum, commensurate with experience, and a comprehensive benefits package that includes health insurance, retirement savings, and paid time off.

About Us:

As a leading provider of innovative healthcare solutions, Inficare values dedicated professionals who share our passion for delivering exceptional service and quality care. We are committed to fostering a culture of growth, inclusivity, and community involvement.



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