Teller Operations Manager

6 days ago


Jacksonville, Florida, United States Synovus Full time
Job Overview

This role oversees the day-to-day activities of the Teller line, ensuring continuous coverage and adherence to established schedules. The incumbent will manage Teller compliance with bank policies, procedures, regulations, and operational guidelines.

Main Responsibilities
  • Scheduling and Operations: Prepares, publishes, and coordinates staffing and scheduling to ensure proper Teller and branch coverage, and ensures adherence to established schedules.
  • Customer Service: Assists Tellers in proactively greeting customers, providing outstanding, personalized customer service, and executing a variety of customer transactions with accuracy and efficiency.
  • Issue Resolution: Assists customers with inquiries, provides issue resolution in a professional manner, and escalates issues to branch management as required.
  • Referral Performance: Drives referral performance on the Teller line, ensuring Tellers achieve performance and referral goals, and tracks all referral activity using the Sales Management system.
  • Team Management: Manages coaching, development, and performance of team members, communicates key information regarding changes to bank policies, procedures, products, and services, and ensures Tellers are properly trained and maintain compliance.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Two years of Teller experience; OR One year of Teller experience and successful completion of the BSS Development program; OR One year of experience as a Teller Supervisor or as a Branch Manager with Teller duties; OR Two years of supervisory experience that includes one year of Teller experience; OR a Bachelor's degree and one year of Teller experience.
  • Skills: Knowledge of bank branch operational functions, systems, policies, and procedures; understanding and knowledge of bank compliance rules and regulations; strong interpersonal and customer service skills; proficiency using Microsoft Office software products.
Estimated Salary

$55,000 - $70,000 per year, based on location and experience.



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