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Customer Solutions Expert
2 months ago
The Customer Solutions Representative I is a key member of the Blount Fine Foods team, responsible for providing exceptional sales support and order management services to our customers. This role requires strong communication and problem-solving skills, as well as the ability to work effectively with various stakeholders, including customers, sales teams, brokers, and Blount operations/logistics teams.
Key Responsibilities:- Process Customer Orders: Accurately and efficiently process customer orders, ensuring timely and accurate delivery of products.
- Provide Sales Support: Offer sales support to customers, including answering questions, resolving issues, and providing product information.
- Collaborate with Cross-Functional Teams: Work closely with sales teams, brokers, and Blount operations/logistics teams to ensure seamless order processing and customer satisfaction.
- Manage Order Fulfillment: Oversee order fulfillment, including tracking and resolving any issues that may arise during the shipping process.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, sales teams, and other stakeholders.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
- Attention to Detail: High level of attention to detail, with the ability to accurately process orders and manage order fulfillment.
