CSE Client Advisor, Americas
4 weeks ago
About the Role
The CSE Client Advisor, Americas is a key member of the Christian Louboutin team, responsible for delivering exceptional client experiences across the Americas region. This role requires a strong passion for luxury customer service, a keen eye for detail, and excellent communication skills.
Key Responsibilities
- Provide personalized support to clients via phone, email, and live chat, ensuring timely and effective resolution of their queries.
- Process and monitor orders for boutiques, ensuring seamless execution and timely delivery.
- Collaborate with the Sales team to implement client relationship directives, up-sell products, and enhance the overall client experience.
- Proactively seek opportunities to upsell and cross-sell products, leveraging in-depth knowledge of Christian Louboutin's offerings.
- Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
- Communicate effectively with internal stakeholders, including the CSE Manager, Americas, and the Sales team.
- Stay up-to-date with product knowledge, market trends, and company policies to provide informed and expert advice to clients.
Requirements
- Bachelor's degree in a relevant field (e.g., business, marketing, or communications).
- 2+ years of experience in retail, customer service, or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
About Christian Louboutin
Christian Louboutin is a leading global luxury brand, renowned for its iconic red sole and exquisite shoe designs. With over 160 boutiques in 38 countries, we offer a wide range of products, including shoes, handbags, and accessories. Our brand is built on a passion for creativity, innovation, and exceptional customer service.
Our Values
We celebrate individuality and empower our team members to take ownership of their roles. We value authenticity, integrity, and respect, and we strive to create a positive and inclusive work environment. If you share our passion for luxury customer service and our commitment to excellence, we encourage you to apply for this exciting opportunity.
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