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Automotive Trade Specialist

2 months ago

Duluth, Minnesota, United States Hennessy Automobile Companies Full time
About the Role

Hennessy Automobile Companies is seeking a highly skilled Automotive Trade Specialist to bridge the gap between our service and sales departments. This dynamic role requires a customer-centric individual with strong communication skills and a passion for the automotive industry.

Key Responsibilities
  • Identify Prospects: Proactively approach customers in the service drive to discuss their current vehicle and identify potential sales leads.
  • Customer Engagement: Build rapport and establish trust with service customers by understanding their needs and preferences.
  • Vehicle Evaluation: Assess the value of customers' current vehicles and explain the benefits of upgrading to a newer model.
  • Product Knowledge: Maintain in-depth knowledge of the latest vehicles, including features, benefits, and current promotions.
  • Offer Presentation: Present compelling vehicle exchange offers to customers, highlighting the advantages of trading in their current vehicle for a new or certified pre-owned vehicle.
  • Sales Process Facilitation: Coordinate with the sales team to ensure a smooth transition from service to sales, including test drives, appraisals, and financial discussions.
  • Documentation: Accurately document all customer interactions, trade-in evaluations, and sales leads in our dealership's CRM system.
  • Follow-Up: Conduct timely follow-ups with service customers to nurture leads and close sales opportunities.
  • Collaboration: Work closely with service advisors, sales consultants, and management to maximize customer satisfaction and achieve sales targets.
  • Customer Retention: Develop strategies to enhance customer retention and loyalty through exceptional customer service.
Requirements
  • Outstanding Communication Skills: Excellent verbal and written communication skills.
  • Excellent Customer Service Skills: Ability to provide exceptional customer service.
  • Self-Starter: Self-motivated and able to work independently.
  • Process Driven: Ability to work well in a process-driven environment.
  • Availability: Ability to work every Saturday.
  • Previous Experience: Previous sales, customer service, or retail experience is a plus, but not required.
  • Valid Driver's License: Valid in-state driver's license.
  • Background Check: Must submit to a background and drug screen.
Working Environment and Physical Demands

Duties are performed throughout the dealer premises, both indoors and outdoors, and on customer test drives. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk, and sit. The position requires regular and predictable attendance. Scheduled shifts will include evening hours, weekends, and holidays.