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Member Experience Specialist

2 months ago


Galesburg, Illinois, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Greet and Assist Members: Provide a warm and welcoming experience for members, prospective members, and guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage all front desk activities, including checking members into the system, handling new member sign-ups, and facilitating updates to member accounts.
  • Customer Service: Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a positive and healthy environment for members.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or health-related setting.
  • Basic Computer Proficiency: Ability to navigate our membership software and other systems with ease.
  • Passion for Fitness and Health: A genuine interest in helping others achieve their fitness goals.
  • Upbeat and Positive Attitude: A friendly and approachable demeanor, with a strong focus on delivering exceptional customer service.
  • Punctuality and Reliability: A strong commitment to being on time and meeting deadlines.
Qualifications
  • High School Diploma/GED Equivalent: A minimum of a high school diploma or equivalent required.
  • Age Requirement: Must be at least 18 years of age.