Cloud Infrastructure Supervisor

3 weeks ago

Los Angeles, California, United States InformationTechnology Full time

About the Job

The University of Southern California's Information Technology Services (ITS) is seeking a highly skilled and experienced Supervisor of Cloud and Systems Engineering to lead a team of engineers in designing, setting up, and operating ITS' platform services. The successful candidate will be responsible for understanding customer needs, enhancing platform services, and ensuring great customer service.

Key Responsibilities

  • Supervise the day-to-day operations of the engineering team, ensuring the quality of service on tasks and work assignments.
  • Assess performance, provide feedback, and create career development plans for staff.
  • Collaborate with key organizational stakeholders, including partners, to deliver high-quality system engineering services and solutions.
  • Drive system planning, design, configuration, implementation, updates, and maintenance, following policies and procedures consistent with university practices.
  • Identify and recommend ways to improve existing procedures and share details with stakeholders.
  • Build and drive cloud infrastructure configuration and operation support, collaborating with developers, engineers, and business analysts to meet university needs.
  • Provide troubleshooting support for issues escalated by the customer experience team.
  • Work to improve infrastructure efficiency and effectiveness, building, supporting, and standardizing portfolios of reusable cloud components, services, and interfaces.

Requirements

  • Bachelor's degree in computer science, computer information systems, or related fields.
  • Six years of work experience in IT, computational science, and engineering, high-performance, or cloud computing.
  • Three years of experience supporting infrastructure and storage services.
  • Knowledge of design, deployment, and support of advanced virtualized infrastructures and multiple operating systems (e.g., Windows, Linux).
  • Expert knowledge of emerging server, cloud, and data center technologies and architectures.
  • Proven experience with scalable management automation and orchestration methodologies and tools for cloud platforms.
  • In-depth knowledge of networking, routing, firewalls, subnets, subdomains, VLANs, and VxLANs.
  • Proven experience with network security and troubleshooting network issues on operating systems.
  • Expert ability to develop, design, test, and document improvement solutions and processes (e.g., scripting, automation, workflow) aimed to improve system's efficiency, reliability, scalability, and cost-effectiveness.
  • Demonstrated experience with monitoring and proactively managing systems to ensure their performance, availability, security, and capacity.
  • Demonstrated proficiency using scripting or other programming languages to automate processes and maintain the systems environments.
  • Ability to interpret, analyze, and apply pertinent service level agreements, policies, procedures, regulations, and other requirements, and turn them into actionable outcomes.
  • Experience architecting, implementing, and supporting on-premise workloads and IaaS cloud platforms.
  • Exemplary communication skills, able to develop positive working relationships and strong rapport with team members, and interact with a diverse community of colleagues and stakeholders.
  • Proven ability to develop positive working relationships and a strong rapport with team members.
  • Demonstrated experience in supervising staff.

Preferred Qualifications

  • Experience in IT, Higher Education, or similar industries.
  • Eight years of work experience in IT, computational science, and engineering, high-performance, or cloud computing.
  • At least three years of experience in providing platform services such as source code control (GitHub), IaC CI/CD pipelines, containerization (Docker/Amazon ECS/Azure Container Instances), Kubernetes clusters, and observability.
  • Experience in provisioning services using IaC (Terraform/Ansible/CloudFormation).
  • Proven leadership ability.

About Information Technology Services

Information Technology Services (ITS) is a dynamic and diverse organization committed to supporting a collaborative culture and delivering secure and innovative IT services. We strive for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.

As a member of the ITS team, you will have the opportunity to work in a dynamic and diverse environment in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units.

Our team is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for our highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the university's mission to provide exceptional learning opportunities for students.

We are looking for top talent to join us on our journey to continually improve services for faculty, staff, and students in support of USC's ascent as a leading institution of higher education.

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