Customer Service Representative Associate
1 week ago
This is a career position with upward movement opportunities within and outside of the agency. The role is designed to start as a Customer Service Representative, learning the systems and rules, as you transition into Customer Service/Sales. The culture is fun and productive. We are looking for someone with a huge personality who is a true self-starter and hard worker.
The ideal candidate will have insurance experience and must possess a Property & Casualty licensing, which is required. A Life & Health license is preferred. State Farm team member experience is also required. If you do not have State Farm experience and are not licensed, please do not apply.
We are a hybrid office, allowing for flexible work arrangements, including working from home. This means you must be comfortable with varying your work location.
Duties:
- Answer incoming calls to the agency
- Promote and build good customer relationships as a friendly, helpful, and engaged team member
- Provide excellent communication skills; written, verbal, and listening
- Provide prompt and accurate customer service
- Assist agents and team members with various communication tasks
- Be outgoing and customer-focused, while being firm but fair
- ECRM (Salesforce) experience is required, and computer skills are essential
- Bilingualism in Spanish is preferred
- Service may include responding to customer inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Develop leads, schedule appointments, and market suitable products/services
- Take a proactive approach to problem-solving, finding answers when needed
- Support a team of sales consultants
- Experience and ability to work remotely
- Complete various marketing tasks, having a basic understanding of social media
- Show strong attention to detail and follow-up skills
Key Requirements:
- 1 year of State Farm experience
- Property & Casualty license
- Life & Health license (preferred)
- Bilingualism in Spanish (preferred)
Work Environment:
We offer a dynamic and supportive work environment, providing opportunities for growth and development. Our team is dedicated to delivering exceptional customer service and promoting a positive company culture.
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