Geek Squad Advanced Repair Specialist
1 day ago
We are seeking a highly skilled and passionate Geek Squad Advanced Repair Agent to join our team at Best Buy. As a Geek Squad Advanced Repair Agent, you will be responsible for identifying and offering technology-related solution-based recommendations to solve customer needs and ensure that no customer is left unserved.
Key Responsibilities- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
- Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
- Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
- 6+ months experience diagnosing, troubleshooting, or repairing technology products
- Experience actively using and learning about consumer electronics
- Strong ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule inclusive of holidays, nights and weekends
Best Buy is an equal opportunity employer.
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