Instrument Fulfillment Specialist

1 week ago


Indianapolis, Indiana, United States Yoh Full time
Job Title: Instrument Fulfillment Consultant

Yoh is seeking an experienced Instrument Fulfillment Consultant to join our team. As an Instrument Fulfillment Consultant, you will be responsible for ensuring the complete and on-time delivery of instruments and installations for our clients.

Key Responsibilities:
  • Lead efforts to ensure complete and on-time delivery of instrument and installation orders for multi-site projects, high-value customers, or within an assigned territory.
  • Troubleshoot, negotiate, and facilitate communication and activities between internal and external parties involved in the instrument placement, supporting field installation schedules.
  • Process all orders for new instrument placements and reconfigurations, including tailored install kits, startup kits, verification orders, and third-party drop-ship orders.
  • Execute and monitor transactions to recognize revenue or asset capitalization upon notification of installation completion.
  • Partner with Finance, Contracts, Marketing, Supply Planning, Logistics, Sales, and Service to support achievement of business objectives, including a customer-first experience.
  • Maintain and ensure data integrity of department records and data. Update equipment records for accurate install base reporting and warranty information.
  • Process instrument returns and replacements due to damage and service replacements; facilitate instrument transfers between customer sites as needed.
  • Ensure documentation of delivery execution issues and damages are captured to support quality and process improvement initiatives.
Requirements:
  • Bachelor's Degree and/or a minimum of 3 years of business experience preferred.
  • Knowledge of SAP functionality preferred.
  • Strong computer skills with competence in both Microsoft and Google Suites, SAP applications, and Smart sheet.
  • Strong organization and planning skills, including project management.
  • Ability to work independently, multi-task, and adjust rapidly to new priorities.
  • Strong analytical skills. Able to deal with ambiguity, identify and resolve root cause of issues, and grasp complex processes. Attention to detail.
  • Excellent interpersonal and communication skills. Able to manage stakeholder relationships, including our customer and field installation teams.
  • Understanding of product portfolio specific to instrumentation preferred.
  • Knowledge of supply planning and logistics processes preferred.
What We Offer:
  • Medical, Dental & Vision Benefits
  • 401K Retirement Saving Plan
  • Life & Disability Insurance
  • Direct Deposit & weekly ePayroll
  • Employee Discount Programs
  • Referral Bonus Programs

Yoh is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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