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Service Excellence Representative
2 months ago
Position Overview: We are in search of a part-time, temporary Client Support Specialist to join our team.
About Our Organization: At Federal Realty Investment Trust, we pride ourselves on delivering outstanding service to our clients and the community. We are eager to welcome a motivated individual who can assist in providing valuable shopping insights and support.
Key Responsibilities:
- Welcome customers and vendors
- Offer guidance and respond to inquiries
- Handle incoming calls and address messages
- Recommend products and services based on customer needs
- Foster relationships with vendors
- Compile reports as required
- Support marketing initiatives and special occasions
- Coordinate with colleagues, suppliers, and tenants as necessary
- Execute additional tasks as assigned
Required Qualifications:
- At least 1 year of experience in customer service
- High School Diploma is preferred
- Excellent communication abilities
- Capability to thrive in a dynamic environment
- Proactive and solution-oriented mindset
- Flexible scheduling, including weekends and holidays
- Competent in Microsoft Office applications
Equal Opportunity Statement: We are an Equal Opportunity employer.
Application Process: Interested candidates are encouraged to submit their applications online.
