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Guest Service Operations Supervisor

2 months ago

Brentwood Tennessee, United States The Fresh Market Inc Full time

The Fresh Market & You::

Our mission is to elevate everyday dining experiences for our guests. We foster a warm, inviting, and memorable atmosphere through exceptional, personalized service.

We are seeking a dedicated team member who pursues excellence and brings positive energy, commitment, and a proactive attitude to their work each day.

We value collaboration and celebrate our achievements as a team, recognizing your contributions.

Our additional benefits for joining The Fresh Market team include:

Team Member discount of 30%

Early Earn Wage Access (Access up to 50% (max $500) of your earned wages on-demand per pay period)

401K contribution and company match

Financial Wellness Program

Personal time off and options for additional time off purchase plans

Medical, Dental, Vision, Disability, and Life Insurance for individuals, spouses, partners, and families

Discounts on pet insurance, daycare, event tickets, and more.

About the Position::


As our Guest Service Operations Supervisor, you will assist the Guest Service Manager in overseeing guest flow and service at the front end of the store, ensuring that guests receive an exceptional final experience.


What You'll Do::


Alongside the Guest Service Manager, you will act as an ambassador for the department, exemplifying excellence while assisting in the management of all relevant functions and activities.

You will be responsible for front-end and cash office procedures and controls, including cash management, key handling, and safe operations.

Manage guest flow at the front end to ensure operational success and an outstanding shopping experience every time.

Direct the guest service team, as scheduled, to uphold sanitation and cleanliness standards at the front end and in guest restrooms.

Oversee order guides, ordering deadlines, and efforts to minimize shrink and damage.

Engage, motivate, coach, and train team members both on-the-job and through The Fresh Market's internal training platform to deliver excellent guest service in a safe and secure manner.

Availability::

This position requires flexibility in scheduling, including weekends, days, evenings, and holidays.

Qualifications::

At a minimum, you will need:

3+ years of experience in a guest service role

1+ years of leadership experience

Working knowledge of Microsoft Office

Must be at least 18 years of age.

We are proud to be an

Equal Opportunity Employer::


Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.


The statements in this job description are provided to describe the general nature and level of work expected in this role.

While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties, and skills required.

As we work as a team, there may be times when team members are needed to perform duties outside of their normal responsibilities based on business needs.