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Medical Office Support Specialist

2 months ago

Meriden, Connecticut, United States Optum Full time
About Us:

Optum is a forward-thinking organization dedicated to enhancing healthcare delivery and patient experience. We are part of a larger network that prioritizes innovation and community health.

Our organization has established itself as a leader in primary care, serving a vast number of patients across multiple locations. We pride ourselves on our commitment to quality care and patient satisfaction.

Position Overview:

We are currently seeking a dedicated and detail-oriented Patient Care Associate to join our dynamic team. This full-time role involves working Monday through Friday, with shifts scheduled between 8 AM and 6 PM.

Key Responsibilities:
  • Manage appointment scheduling and prioritize requests based on urgency, adhering to established protocols.
  • Collaborate with medical assistants and clinicians for clinical decision-making as needed.
  • Welcome patients and facilitate the check-in process efficiently.
  • Monitor and manage daily reminder call logs to ensure timely rescheduling of appointments.
  • Scan and organize documents into the electronic health record (EHR) system, ensuring all necessary information is prepared for patient visits.
  • Process payment batches at the end of each shift, ensuring compliance with cash control procedures.
  • Stay informed about current OSHA regulations and organizational policies.
  • Support team members to ensure smooth office operations and high-quality service delivery.
  • Perform additional duties as assigned to contribute to overall team success.

At Optum, we value your contributions and recognize your performance in a challenging yet rewarding environment.