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Veterinary Clinic Assistant

2 months ago

Raleigh, North Carolina, United States PetIQ Full time
Job Summary

PetIQ is seeking a highly motivated and detail-oriented Veterinary Clinic Assistant to join our team. As a Veterinary Clinic Assistant, you will play a critical role in providing exceptional customer service to pet parents, ensuring the well-being of our furry friends, and contributing to the success of our clinics.

Key Responsibilities
  • Collect payment, dispense, and label medication, and review discharge paperwork with pet parents
  • Safely restrain/hold pets for wellness procedures, including vaccines, nail trims, and microchipping
  • Collect and prepare blood and fecal samples for laboratory testing
  • Drive vans to and from clinics responsibly, load and unload the vans upon arrival and departure
  • Make recommendations for services and products to every pet, every time, based on the pet's lifestyle and an understanding of canine and feline diseases
  • Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
  • Ability to execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
  • Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
  • Provide customer service to pet parents by answering questions and assisting them through the clinic process
  • Achieve goals as set by your manager, including dollars per pet, pets per clinic, preferred product, and microchips sold
  • Scan pets for microchips
  • Prepare canine and feline vaccines
  • Establish and maintain effective relationships with pet parents and partners
Requirements
  • Must be 18 years of age or older
  • Valid driver's license
  • Must be able to work weekends, varied weekdays, and times, occasional overnights
  • Reliable transportation to and from work
  • Present professional appearance and positive conduct
  • Punctuality and dependability highly valued
  • Must be able to drive a company vehicle for long hours and in various terrain and weather conditions
  • Some outdoor clinic work and activities may be necessary
  • Must be able to work for prolonged periods of time in the field, including 12–14-hour days
Preferred Qualifications
  • Previous customer service sales experience
  • Navigate computer software (iPad, Bluetooth devices, and more)
  • Strong organizational, problem-solving, and analytical skills
  • Ability to work within a team to meet team goals and objectives
  • Comfort level in approaching host location's customers to educate about our clinics
  • Ability to adapt to changing priorities
Physical Requirements
  • Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
  • Must be able to lift and carry up to 50 lbs.