Current jobs related to Customer Engagement Lead - Lewisville, Texas - Heidelberg Materials US, Inc.

  • Client Relations Engagement Coordinator

    4 weeks ago

    Lewisville, Texas, United States NRG Full time

    Client Relations Engagement CoordinatorWe are seeking a Client Relations Engagement Coordinator to become a vital part of our team at NRG. In this role, you will be instrumental in assisting our customer relations department to provide outstanding service and ensure compliance with policies. This position is ideal for a driven individual with excellent...

  • Customer Service Representative

    1 week ago

    Lewisville, Texas, United States Target Full time

    Key Responsibilities:As a Guest Advocate at Target, you will create a welcoming experience for every guest by authentically greeting and engaging in friendly conversation throughout each transaction. You will also welcome guests into self-checkout and provide assistance as needed, scanning and bagging all guest items efficiently.About the Role:This is a...

  • Customer Experience Specialist

    2 months ago

    Lewisville, Texas, United States NRG Full time

    Customer Care Engagement Specialist RoleWe are seeking a highly skilled Customer Service Engagement Professional to support our customer care team in delivering exceptional service and ensuring policy adherence at NRG. As a key member of our team, you will play a vital role in supporting our customer care operations and driving business growth.Key...

  • Team Lead Assistant

    7 days ago

    Lewisville, Texas, United States Dollar General Full time

    Job Summary:As an Assistant Team Leader at Dollar General, you will play a key role in maintaining a clean and well-organized store environment. You will assist the Store Team Leader in creating a customer-first store culture by ensuring exceptional store standards and team engagement. Your responsibilities will include supervising store employees, managing...

  • Customer Service Team Lead

    1 week ago

    Lewisville, Texas, United States Ollie's Bargain Outlet Full time

    Ollie's Bargain Outlet seeks a Customer Service Supervisor to ensure every customer receives outstanding service by all associates working on the front end. Key responsibilities include resolving customer service issues, communicating customer requests to Team Leaders, and promoting advertisements to the front end team. The ideal candidate will possess...

  • Customer Service Team Lead

    3 weeks ago

    Lewisville, Texas, United States Ollie's Bargain Outlet Full time

    Customer Service Supervisor Job DescriptionOllie's Bargain Outlet is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our front-end team, you will be responsible for ensuring that every customer receives outstanding service.Key Responsibilities:Ensure customer satisfaction by resolving issues and answering questions...

  • Insurance Customer Service Representative

    1 month ago

    Lewisville, Texas, United States Berenice Mendez - State Farm Agent Full time

    Position OverviewWe are seeking a vibrant individual who thrives on providing exceptional customer experiences. As a State Farm Agent Team Member, you will have the opportunity to engage with the public and make a positive impact. Our agents are dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to...

  • Customer Service Representative

    1 week ago

    Lewisville, Texas, United States WinCo Foods Full time

    About the RoleWe are seeking a skilled and friendly Cashier to join our team at WinCo Foods. As a Cashier, you will play a vital role in creating positive shopping experiences for our valued customers.Key Responsibilities:Process customer orders efficiently and accurately at a two-aisle check stand, a multi-station self-checkout lane, or customer service...

  • Customer Service Representative

    2 weeks ago

    Lewisville, Texas, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you'll be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are organized and...

  • Customer Service Representative

    2 weeks ago

    Lewisville, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeAs a valued member of our team, you will play a crucial role in delivering exceptional customer experiences at Domino's Pizza LLC. Your primary responsibilities will include:Key Responsibilities:Greet customers and provide a positive, engaging experience.Take customer orders using our technology and Point of...

  • Customer Service Representative

    2 weeks ago

    Lewisville, Texas, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino'sAs a valued member of our team, you will be responsible for providing exceptional customer service to our guests. Your primary focus will be on creating a positive and engaging experience for our customers, ensuring their needs are met and exceeded.Key Responsibilities:Greet customers and provide a warm welcomeTake...

  • Customer Service Professional

    2 weeks ago

    Lewisville, Texas, United States NRG Full time

    Customer Care Engagement SpecialistAs a key member of our customer care team, you will play a vital role in delivering exceptional customer experiences and driving business growth. We are seeking a talented and ambitious individual to join our team and contribute to our mission of providing best-in-class customer service.Key Responsibilities:Interact with...

  • Customer Service Representative

    1 week ago

    Lewisville, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionAs a Customer Service Representative at Domino's, you will be responsible for:Greeting customers and providing them with a positive, engaging experience.Taking customer orders using our technology and Point of Sales System.Cleaning, preparing, and maintaining the front of the store to create a great customer...

  • Customer Service Representative

    2 weeks ago

    Lewisville, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Job OpportunityAs a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer experiences. Your key responsibilities will include:Greeting CustomersEnsure a warm and welcoming atmosphere for all customers, providing a positive and engaging experience.Order Taking and AccuracyWork efficiently...

  • Lead Infant Teacher

    1 month ago

    Lewisville, Texas, United States Guidepost Montessori Full time

    Lead Infant Teacher OpportunityWe are seeking a dedicated and passionate Lead Infant Teacher to join our team at Guidepost Montessori. As a Lead Infant Teacher, you will play a vital role in creating a nurturing and stimulating environment that fosters the growth and development of our youngest students.About the RoleAs a Lead Infant Teacher, you will be...

  • Lead Infant Teacher

    4 weeks ago

    Lewisville, Texas, United States Guidepost Montessori Full time

    Lead Infant Teacher OpportunityWe are seeking a dedicated and passionate Lead Infant Teacher to join our team at Guidepost Montessori. As a Lead Infant Teacher, you will play a vital role in creating a nurturing and stimulating environment that fosters the growth and development of our youngest students.About the RoleAs a Lead Infant Teacher, you will be...

  • Customer Service Representative

    1 week ago

    Lewisville, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take...

  • Team Lead

    1 month ago

    Lewisville, Texas, United States Guidehouse Full time

    Job Overview:We are seeking a highly skilled and experienced Team Lead to join our team at Guidehouse. As a Team Lead, you will be responsible for leading a team of customer service representatives and providing training and support to ensure the success of our clients.Key Responsibilities:Lead a team of customer service representatives and provide guidance...

  • Customer Service Representative

    2 weeks ago

    Lewisville, Texas, United States NRG Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Engagement Specialist. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide timely and...

  • Lead Registered Dental Assistant

    2 weeks ago

    Lewisville, Texas, United States Community Dental Partners Full time

    Lead Registered Dental Assistant OpportunityWe are seeking a highly skilled and experienced Lead Registered Dental Assistant to join our team at Smile Magic of Lewisville. As a key member of our dental team, you will be responsible for supporting our dentists during treatments, exams, and patient consultations.Key Responsibilities:Prepare patients for exams,...

Customer Engagement Lead

2 months ago

Lewisville, Texas, United States Heidelberg Materials US, Inc. Full time
About the Role

We are seeking a highly skilled Customer Engagement Lead to join our team at Heidelberg Materials US, Inc. in Irving, Texas. As a key member of our organization, you will play a critical role in driving customer value through our key digital initiatives and implementations.

Key Responsibilities
  • Collaboration and Value Building:
    • Act as the point person for both local markets and global teams, fostering collaboration and communication.
    • Plan and host regular sessions for customer-facing employees across management units and business lines of North America to deepen their skill and willingness for the customer adoption of technology.
    • Attend global sessions, including monthly global collaboration calls with other countries and bi-weekly meetings with product owners to shape where the product is going and report on implementation progress.
  • User Experience (UX) and Feedback:
    • Identify users/customers for UX research projects and facilitate research events, calls, and activities across the NAM time zones.
    • Continuously gather feedback from internal and external customers, categorizing and addressing it accordingly.
  • Customer Tech. Support:
    • Embed sustainable and secure support processes; enable local businesses on how to assist their customers with issues and questions best.
    • Host regular training sessions for customer-facing employees.
    • Represent NAM in regular UAT meetings: execute test plans, raise defects, and report to stakeholders.
  • Marketing and Communication:
    • Identify communication needs of relevant stakeholder groups and create supporting materials.
    • Launch regular campaigns to retain and reengage the customer user base, boosting their awareness and excitement for new or existing features in the technology.
Requirements
  • Bachelor's degree or equivalent experience.
  • 1-3 years of business experience; preferably related to growth, marketing, digital, customer experience, change management, and other transformation topics that boost the performance of companies.
  • Obsession for customer value: a deep curiosity, care, and understanding of our customers' needs and challenges.
  • Process Mindset: Ability to think about how each step affects the bigger picture.
  • Adaptability: Openness to change and flexibility in approach.
  • Strong organizational and multitasking skills.
  • Strong interest in leading organizational change and making it stick.
  • Excellent verbal and written communication abilities.
  • Proficiency in Microsoft Office Suite (Excel and PowerPoint), Microsoft Teams, Confluence, and Jira.
Preferred Skills
  • Experience or interest in the heavy building materials industry a strong plus.
  • Strong interest in how to incorporate AI tools in your job to boost your personal productivity and your team's productivity and value.
  • A strong sense of patience and the ability to remain positive under pressure.
  • Excellent interpersonal skills, with the aptitude to navigate complex organizational structures and build relationships with stakeholders at all levels.
  • Experience with cross-functional stakeholder management and leadership through influence.
  • Attention to detail and problem-solving skills.
What We Offer
  • Competitive base salary
  • Highly competitive benefits programs
  • 401k retirement savings plan with an automatic company contribution as well as matching contributions
  • Hybrid work environment