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Financial Services Representative

1 month ago

Reston, Virginia, United States Virtual Employee Services Full time
Job Title: Part Time Temporary Collector

Job Type: Part-time

Description:

Grow with Us

We are seeking a motivated and talented individual to join our team as a Part Time Temporary Collector. As a key member of our collections team, you will be responsible for resolving delinquent loan accounts and providing exceptional customer service to our members.

About Us:

Heritage Financial Credit Union is a member-owned financial institution dedicated to helping our members achieve their financial goals and building a stronger community. We believe in creating a culture of excellence where our employees can thrive and grow.

Responsibilities:

  • Contact distressed members to determine the extent of their hardship and their ability to pay the account currently and in the foreseeable future.
  • Counsel members on available alternatives to eliminate the delinquency, including hardship, settlements, and other programs.
  • Negotiate short-term payment arrangements and provide status updates to members.
  • Identify, evaluate, and resolve reasons for delinquency, and record all collection efforts accurately.
  • Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts.
  • Escalate calls and/or problem accounts to management, repossession, legal, or collection agencies as appropriate.
  • Recommend accounts to be written off as uncollectable and prepare reports.
  • Perform responsibilities in accordance with federal and state regulations, credit union policies, and procedures.
  • Cross-sell credit union products and services as appropriate.
  • Act as a backup to the assistant collector in their absence, attending to all associated clerical and administrative work.
  • Recommend changes to improve workflow, efficiencies, and quality.
  • Provide the ability for growth and development, and meet core comp requirements.

Requirements:

Qualifications:

Some college preferred, plus two to three years of experience in collections, or a comparable combination of education and experience.

Required Knowledge:

Knowledge of the collection process, applicable regulations, and good communication skills.

Experience Required:

Experience using PC-based software, including Microsoft Word and Excel.

Skills/Abilities:

Ability to project a professional appearance and positive attitude at all times.

This role requires working on alternate Saturdays with a flex day to support the team's objectives.

Bilingual a plus.

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Salary Description:

$29.46 per hour