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Guest Services Representative

2 months ago

New York, New York, United States Embassy Suites by Hilton Newark Wilmington South Full time
Customer-Centric Hotel Receptionist

We are looking for a committed and service-oriented individual to fill the role of Hotel Receptionist. As the initial point of contact for visitors, you will be instrumental in providing a welcoming and enjoyable experience for all guests.

Primary Duties:
  • Maintain and ensure the accuracy of guest account details
  • Address and resolve guest inquiries and issues in a courteous manner
  • Coordinate with the housekeeping staff to ensure rooms are ready for guests
  • Facilitate guest check-ins and check-outs, provide room keys and information, and process payments
  • Oversee room reservations, respond to questions, and inform guests about hotel amenities and services
Qualifications:
  • High school diploma or equivalent required
  • Previous experience in the hospitality sector is advantageous
  • Excellent organizational, communication, and customer service abilities
  • Familiarity with Microsoft Office and booking systems
About Embassy Suites by Hilton Newark Wilmington South:

This hotel features spacious suites equipped with modern conveniences. Guests can take advantage of complimentary Wi-Fi, evening receptions, and free parking. Discover nearby attractions and enjoy a memorable stay.