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Lead Retail Sales Associate

1 month ago

Lexington, Kentucky, United States Asurion Full time
Unlock Your Potential as a Lead Retail Sales Associate

At Asurion, we're on a mission to eliminate the fears and frustrations associated with technology. As a Lead Retail Sales Associate, you'll play a vital role in helping our customers get the most out of their devices, appliances, and connections.

Key Responsibilities:
  • Lead a team of expert technicians in providing exceptional customer service and driving sales growth
  • Supervise and train technicians to ensure they meet or exceed performance standards
  • Manage store operations, including inventory, back-of-house processes, and customer satisfaction
  • Develop and implement strategies to increase sales and customer engagement
  • Collaborate with the store management team to achieve business objectives
What We Offer:
  • Competitive hourly and incentive-based pay
  • Generous medical, dental, and vision benefits program
  • 401(K) retirement savings plan with employer match
  • Paid time off and tuition reimbursement
  • Ongoing training and development opportunities
Requirements:
  • 1+ years of customer service/retail sales experience
  • 6+ months of smartphone repair experience or equivalent
  • 1+ years of retail supervisory experience or equivalent (preferred)
  • High school diploma or GED (preferred)
  • Inventory supervisory experience; inventory counts, live inventory management or equivalent
  • Proficient in Microsoft Office with an emphasis on Excel
  • Effective verbal and written communication skills
  • Customer service skills
  • Motivation to meet and exceed evolving key performance goals
  • Technical, problem-solving, and organizational talents
  • Ability to work flexible hours, including weekends and holidays
  • Reliability and flexibility in difficult situations
  • The ability to quickly adapt in an ever-changing environment

As a Lead Retail Sales Associate, you'll have the opportunity to grow your skills and advance your career in a dynamic and supportive environment. If you're passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting role.