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Infrastructure Support Engineer

2 months ago

Hartford, Connecticut, United States 020 Travelers Indemnity Co Full time
About the Role

At 020 Travelers Indemnity Co, we're committed to delivering top-tier service and products to our customers, employees, and clients. As a Senior Technology Operations Engineer, you'll play a critical role in ensuring the smooth operation of our technology infrastructure.

Key Responsibilities
  • Drive troubleshooting of network infrastructure and services, respond to alerts, create solutions, and provide customer support.
  • Resolve tasks that require critical thinking and follow documented actions or instructions to complete the work.
  • Collaborate with peers to proactively identify potential issues and areas of improvements in existing network environment.
  • Provide input to develop and/or redesign solutions while consulting with application areas and business units to provide technology recommendations and solutions to support business needs.
  • Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
  • Flexibility and willingness to work rotational off hours for on-call support with minimal notice given.
  • Determine and resolve of technological problems.
  • Identify and tackle infrastructure root causes using the Root Cause Analysis (RCA) process.
  • Remediate and improve resiliency of faulting systems.
  • Improve troubleshooting documentation with the Incident Response Team.
  • Provide input to develop and/or redesign solutions with partnership from application and engineering teams.
  • Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
  • Flexibility and willingness to work rotational off hours for on-call support with minimal notice given.
  • Multitasks according to business priorities and production availability requirements.
  • Act as a Problem Process Ambassador to the Technology and Operations organization by providing assistance and guidance through the problem management process to others who are not familiar or experienced with the process.
  • Other duties as assigned.
Requirements
  • Knowledge and experience with Information Technology Infrastructure Library processes and event management.
  • Excellent communication skills with the ability to translate technical concepts into relevant business terms.
  • Demonstrated independently research, analyze and pinpoint root cause of significant system outages in pressure situations and provides recommendations and can understand what corrective actions are necessary to resolve and restore services to critical business systems.
  • Excellent ability to manage multiple priorities simultaneously and follow through to ensure timely completion.
  • Exemplify the ability to provide critical system support and service across Middleware technologies including Application and Web servers, SSO technologies, Automation tools, scripting, monitoring and analysis tools, and/or network technologies.
  • Strong technical aptitude with the ability and initiative to quickly learn new infrastructure technologies and deploy new concepts and technologies (i.e. Amazon Web Services, Google Compute Platform, Azure, OpenShift Container Platform, Pivotal Cloud Foundry, MuleSoft).
  • 4-year degree program preferred
What We Offer
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.