Quality Assurance Specialist

3 days ago


Chandler, Arizona, United States DISH Network L.L.C Full time
Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our team at DISH Network L.L.C. As a Quality Assurance Specialist, you will play a critical role in ensuring the integrity of our order and account information, preventing and detecting fraud, and providing real-time monitoring and management of our systems.

Key Responsibilities
  • Conduct regular audits to identify patterns and trends that should be incorporated into current policies and procedures
  • Provide feedback to Wireless Fraud Care Specialists and their coaching staff
  • Prepare detailed reports highlighting key findings and recommendations for improvements
  • Collaborate with leadership to develop and refine policies, procedures, and strategies
  • Ensure compliance with relevant legal, regulatory, and company standards
Requirements
  • Bachelor's Degree or equivalent in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or Criminal Justice
  • 2+ years of related experience, or equivalent combination of education and experience
  • Experience in fraud detection, risk management, or a related field preferred
  • Ability to analyze data, identify patterns, and recognize anomalies
  • Strong interpersonal skills and ability to collaborate in a team environment
  • Intermediate level of proficiency in Microsoft Office and/or G-suite applications
What We Offer

We offer a competitive salary range of $63,150.00/Year - $90,000.00/Year, as well as a comprehensive benefits package, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.

We are an Equal Employment Opportunity Employer - Veteran/Disability and are committed to a workforce where everyone's opportunities are limitless.



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