Quality Assurance Specialist

7 days ago


Chandler, Arizona, United States EcoShield Pest Solutions Full time
{"title": "Quality Assurance Assistant", "description": "Job Summary

We are seeking a highly detail-oriented Quality Assurance Assistant to join our Customer Care Center team at EcoShield Pest Solutions. As a Quality Assurance Assistant, you will play a critical role in ensuring the accuracy and quality of our customer support processes.

Responsibilities
  • Conduct thorough data entry into our CRM system from external sources
  • Audit data entered by other Customer Support roles to monitor adherence to established procedures
  • Report errors encountered by support staff team members to relevant supervisors
  • Responsible for gathering, summarizing, and analyzing data for effective management reviews of KPIs
Requirements
  • High School Diploma required; Associate's degree preferred
  • Proficient with MS Office applications, including Access and Outlook
  • Outstanding verbal and written communication skills
About Us

EcoShield Pest Solutions is a fast-growing pest control company dedicated to providing comprehensive solutions for pest-free living. We are committed to delivering above-and-beyond experiences to our customers, employees, partners, and communities.

", "lang_code": "en-US"}

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