Table Service Ambassador

4 days ago


Scottsdale, Arizona, United States Charles Schwerd Restaurants Full time

About Charles Schwerd Restaurants

We are dedicated to providing a total dining experience where each guest feels wanted and recognized. Our mission is to enrich the lives of our guests, employees, and owners by offering superior quality food and beverages, legendary customer service, sales growth, cost controls, and treating our employees like family.

Job Summary

We are seeking a highly motivated Table Service Ambassador to join our team. As a Table Service Ambassador, you will be responsible for providing exceptional customer service, maintaining a clean and organized workspace, and working collaboratively with our servers and hosts/hostesses to ensure seamless table utilization and customer satisfaction.

Responsibilities

  • Promote a positive and engaging atmosphere for our guests, adhering to our company's mission and values.
  • Greet guests promptly and provide them with water upon arrival, checking with the server to see if bottled water has been upsold to the table.
  • Remove used tableware between courses and provide tableware for the next course.
  • Clear tables after guests leave and reset them for the next seating.
  • Maintain a clean and organized workspace, including cleaning tabletops, chairs, and booths between seating, and taking soiled tableware to the dish room for proper disposal.
  • Perform serving, cleaning, or stocking duties to facilitate customer service and support the operation of the restaurant.
  • Respond appropriately to guest requests and communicate with servers and hosts/hostesses to ensure efficient seating, table utilization, and customer satisfaction.
  • Assist servers as needed with food delivery, especially during peak periods.
  • Thank guests as they leave and maintain a positive attitude throughout their visit.
  • Clean up spilled food or drink and remove trash from the premises.
  • Maintain adequate supplies of clean linens, silverware, glassware, dishes, or trays, and inspect assigned restrooms every 20 minutes to ensure cleanliness.
  • Attend all scheduled employee meetings and offer suggestions for improvement.
  • Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.

Qualifications

  • Ability to communicate effectively in the predominant language(s) of our guests.
  • No previous restaurant experience required, but a strong desire to learn and grow within our organization.
  • Ability to lift, reach, bend, and stoop, as well as work in a standing position for extended periods (up to 5 hours).
  • Excellent multi-tasking skills and ability to work efficiently in a fast-paced environment.
  • Able to develop a competent and agreeable work ethic, interact with all guests and employees with respect, professional pleasantries, and courtesies, and embrace supervisory directions.
  • Maintain a positive attitude and a commitment to professional growth and personal development.

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