Ambassador Experience Expert
4 days ago
Plexus Worldwide is a company dedicated to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management, and personal care products. We are seeking a highly skilled Bi-lingual (French) Customer Service Representative to join our team.
About the Job DescriptionThe Role: As a Jewel Representative, you will be instrumental in resolving issues and providing exceptional customer service to our Ambassadors. Your ability to foster positive relationships, proactively support Ambassadors' business goals, and ensure seamless and effective issue resolution will be key to your success in this role.
This role provides a unique opportunity to make a tangible impact in a supportive and dynamic environment. You will be at the forefront of service excellence, influencing the Ambassador experience and gaining expertise in customer relations, complex issue resolution, and cross-departmental collaboration.
Responsibilities and Qualifications- Issue Resolution: Handle and resolve product or service concerns from top-tier Ambassadors, accurately diagnosing the root cause, implementing effective solutions, and following up to ensure successful resolution.
- Communication & Relationship Building: Demonstrate excellence in written and verbal communication, building rapport with Ambassadors and maintaining strong, collaborative relationships across departments to support Ambassador needs.
- Promotion & Information Sharing: Keep Ambassadors informed about current company promotions, events, and contests to support their business goals and maintain engagement.
- Complex Issue Handling: Manage challenging customer service situations independently, demonstrating ownership of each case, sound judgment, and making necessary exceptions to resolve unique issues.
- Educational Foundation: A high school diploma or GED is required. An associate degree in business, communications, or a related field is preferred.
- Proven Expertise:
- Minimum of two years of customer service or administrative support experience; three years of customer service experience is preferred.
- Demonstrated ability to independently handle complex customer service scenarios with a solutions-focused approach.
- Strong computer proficiency with the ability to navigate multiple systems efficiently and manage a variety of digital tools simultaneously.
- Experience in a collaborative team environment, with proven capacity to build and maintain positive relationships with internal and external stakeholders.
- Required - French Bi-lingual
- Solution-Oriented Skills:
- Excellent problem-solving skills with the ability to anticipate obstacles, make sound decisions, and take ownership of case resolution.
- Strong communication skills, adept in both written and verbal exchanges, with an emphasis on positive relationship management.
- Proficiency in using sound judgment to determine and authorize appropriate exceptions to enhance customer satisfaction.
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