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House Supervisor Leader
4 weeks ago
Overview
We are seeking a highly skilled and experienced House Supervisor to join our team at Dartmouth-Hitchcock Concord. The successful candidate will be responsible for the supervision and administrative decision-making for the care and coordination of nursing and patient care services during evening, night, weekend, and holiday shifts.
Responsibilities- Provides assistance, direction, consultation, and problem-solving regarding patient care issues and business continuity.
- Facilitates the coordination of activities between patient care units and other hospital departments.
- Anticipates potential problem situations and intervenes proactively to mitigate actual and/or potential adverse impact.
- Coordinates allocation of human resources, identifies and sets priorities for administration of patient care, and directs and assigns employees during periods of increasing and decreasing acuity.
- Utilizes, documents, and maintains analytic tools with corresponding staffing standards.
- Tracks all human resource allocations daily.
- Conducts rounds through the organization to promote functioning of hospital operations, including bed utilization.
- Coordinates allocation of material resources.
- Serves as an arbitrator for conflicts that arise on assigned shift.
- Facilitates short-term management of conflict and communicates to the appropriate departmental leadership for additional follow-up.
- Provides initial investigation and documentation of problems or potential problems that may lead to high-risk situations.
- Performs immediate employee disciplinary actions, up to and including suspension.
- Serves as DH spokesperson to handle requests for information to police, press, and others.
- Receives initial patient/family complaints and provides resolution.
- Communicates problems that may compromise patient care to the appropriate departmental leadership.
- Directs, coordinates, and triages all bed activities and assignments.
- Provides onsite management/leadership in crisis situations to prevent or minimize disruption of services.
- Responds to emergency codes to coordinate activities.
- Functions as on-site coordinator for disasters or events.
- Identifies and participates in threat evaluation and implementation of the Incident Command System.
- Assumes responsibility and accountability for the development and 24/7 daily management of system changes to maximize patient flow and optimize bed capacity.
- Bachelor of Nursing with 5 years of clinical experience required.
- Master's Degree preferred.
- Prior management experience required.
- Excellent written, verbal, and computer skills required.
- Demonstrated abilities with problem-solving, leadership, communication, fiscal responsibility, and teamwork.
- Ability to work effectively in groups of employees and with patients and patient families is essential.
- Ability to multitask and make critical decisions in highly stressful situations.
- Licensed Registered Nurse with NH eligibility.
- BLS certification required.
