Lead Housing Case Manager

4 weeks ago

Bellevue WA, United States Plymouth Housing Full time
Job Summary

This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). The Lead Housing Case Manager supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well-being of residents and supports the delivery of high-quality service based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the 'housing first' philosophy.

Key Responsibilities
  • Provides mentorship, coaching, support and guidance to the HCMs by assisting with onboarding, training and guidance on case management techniques, access to resources and establishing positive resident relationships.
  • Serves as the first point of contact for HCM questions.
  • Assists the Residential Services Manager (RSM) in coordinating the daily operations of the site helping to ensure continuity of services.
  • Leads regular 1:1 or team peer learning sessions of HCMs to support quality service delivery, program compliance and ongoing learning.
  • Supports RSM in ensuring policies and procedures are implemented consistently.
  • Communicates and coordinates with RSM to support on and off-site partner relationships.
  • Supports the RSM in aligning tenant service strategies with Residential Specialists, Community Specialist and others providing tenant services in the building; actively participates in Resident Support meetings to strategize on cohesive tenant support strategies.
  • Work with Property Management team to support tenant recertification, as needed.
  • Ensures continuity of function and service in the event of an HCM absence.
  • Rotates with Lead RS to serve as back-up to the RSM during their absence.
Supportive Services

In collaboration with each resident, develops and maintains a Housing Service Plan, which outlines goals that address transition needs and long-term housing stability needs of the resident in their new residence. Maintain extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible.

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