Service Delivery Manager

5 days ago


Jacksonville, Florida, United States Control Southern Full time

Job Summary

We are seeking a highly motivated and experienced Service Team Leader to join our team at Control Southern. As a Service Team Leader, you will be responsible for leading our service delivery efforts, driving business growth, and ensuring exceptional customer satisfaction.

About Our Company

Control Southern is a leading provider of automation and customized valve solutions to manufacturing plants in the Southeast. With over 20 years of experience in the industry, we have developed a reputation for delivering high-quality solutions and exceptional customer service.

Responsibilities

The Service Team Leader will be responsible for:

  • Developing and implementing service strategies to drive business growth and improve customer satisfaction.
  • Leading cross-functional teams to deliver high-quality projects on time and within budget.
  • Providing technical support and training to our service technicians to ensure they have the necessary skills and knowledge to perform their jobs effectively.
  • Maintaining excellent relationships with our customers, understanding their needs, and developing solutions to meet those needs.

Requirements

To be successful in this role, you will need:

  • At least 5 years of experience in a leadership or technical role in the instrumentation/process control industry.
  • A strong background in automation, process control, and valve systems.
  • Excellent communication, interpersonal, and customer relation skills.
  • Experience with sales planning, business development, and market analysis.
  • A degree in Engineering or a related field (Bachelor of Science).

What We Offer

We offer a competitive salary and benefits package, including:

  • A salary range of $120,000 - $150,000 per year, based on experience.
  • A comprehensive health insurance plan.
  • A retirement savings plan with company matching.
  • Generous paid time off and holidays.

Why Join Our Team?

We are committed to diversity and inclusion in the workplace and offer a collaborative and dynamic work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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